Front office supervisor
20 hours ago
We are looking for a skilled Front Office Supervisor to join our team at Clarion Inn. The ideal candidate will have 3-5 years of experience in the hospitality industry, preferably in front office operations.
Roles and Responsibility
- Supervise and coordinate front office staff activities to ensure excellent customer service.
- Manage front desk operations, including handling guest inquiries and resolving issues.
- Develop and implement effective strategies to enhance customer satisfaction and loyalty.
- Maintain high standards of professionalism and courtesy when interacting with guests and colleagues.
- Monitor and control front office expenses to ensure cost-effectiveness.
- Collaborate with other departments to achieve business objectives.
Job Requirements
- Proven experience in front office operations, preferably in a supervisory role.
- Strong knowledge of front office procedures and protocols.
- Excellent communication and interpersonal skills.
- Ability to work well under pressure and manage multiple tasks simultaneously.
- Strong problem-solving and analytical skills.
- Proficient in Microsoft Office and other relevant software applications.
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