E-Commerce and CRM Manager

13 hours ago


Hyderabad, Telangana, India Elevé by Tibarumal Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title

E-Commerce and CRM Manager | Elevè Diamonds

About Elevè

Elevè Diamonds is shaping the future of luxury with grown diamonds, blending heritage with modern sophistication. We are building India's design-first grown diamond house, and we are looking for ambitious talent to join our journey.

Role Overview

We are hiring an E-Commerce and CRM Manager to own our digital storefront and customer journey. This role will ensure our Shopify store is conversion-ready at all times, while also driving customer retention through CRM, email and WhatsApp marketing.

Responsibilities

  • Manage Shopify store hygiene including product listings, descriptions, banners and UX updates

  • Oversee conversion optimization and run A/B tests on key pages

  • Implement and manage CRM flows such as cart abandonment, post-purchase, and repeat purchase triggers

  • Run retention campaigns across WhatsApp, Email (Klaviyo/Hubspot) and loyalty programs

  • Coordinate with design and content teams to ensure digital experience matches our luxury positioning

What We're Looking For

  • 2 to 4 years of experience in e-commerce management, preferably on Shopify

  • Hands-on knowledge of CRM tools like Klaviyo, Hubspot or similar

  • Strong eye for UX and conversion-driven design

  • Experience in retention marketing (email, WhatsApp, loyalty)

  • Ability to work cross-functionally with design and marketing teams

Location

Hyderabad (in-office role)


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