Customer Success Associate

1 week ago

Mumbai, Maharashtra, India Fynd Full time ₹ 1,80,000 - ₹ 3,60,000 per year

Fynd is India's largest omnichannel platform and a multi-platform tech company specializing in retail technology and products in AI, ML, big data, image editing, and the learning space. It provides a unified platform for businesses to seamlessly manage online and offline sales, store operations, inventory, and customer engagement. Serving over 2,300 brands, Fynd is at the forefront of retail technology, transforming customer experiences and business processes across various industries.

Job Summary:

We are looking for a dynamic Retail Tech Enabler to drive customer satisfaction, adoption and growth. The ideal candidate will ensure smooth onboarding, issue resolution, and continuous value delivery.

What will you do at Fynd?

1. Customer Relationship Management:
  • Build and maintain strong, long-term relationships with users.
  • Act as a trusted advisor, understanding user needs and providing solutions.
  • Conduct regular check-ins and business reviews to ensure user satisfaction.
  • Proactively engage users to drive product adoption and prevent churn.
2. Onboarding & Training:
  • Lead onboarding processes, ensuring users understand and utilize product effectively.
  • Develop training materials and conduct sessions for clients and internal teams.
3. Issue Resolution & Support:
  • Act as the main point of contact for issues, coordinating with internal teams to resolve challenges efficiently.
  • Monitor customer health scores and proactively address risks.
4. Data & Reporting:
  • Track user engagement and success metrics.
  • Provide insights and reports on user feedback, product usage, and retention trends to management.

Some specific Requirements:

Must-Have:
  • Knowledge of visual merchandising, space planning, or inventory management.
  • 3-4 years of experience in customer success or a related role.
  • Strong communication and interpersonal skills.
  • Problem-solving mindset with a customer-first approach.
  • Ability to analyze customer data and provide actionable insights- either Excel, BQ or SQL
  • Experience working with CRM tools and customer engagement platforms.
  • Comfortable to travel
Preferred:
  • Experience in retail, e-commerce, or SaaS industries.

What do we offer?

Growth

Growth knows no bounds, as we foster an environment that encourages creativity, embraces challenges, and cultivates a culture of continuous expansion. We are looking at new product lines, international markets and brilliant people to grow even further. We teach, groom and nurture our people to become leaders. You get to grow with a company that is growing exponentially.

Flex University

We help you upskill by organising in-house courses on important subjects

Learning Wallet: You can also do an external course to upskill and grow, we reimburse it for you.

Culture

Community and Team building activities

Host weekly, quarterly and annual events/parties.

Wellness

Mediclaim policy for you + parents + spouse + kids

Experienced therapist for better mental health, improve productivity & work-life balance

We work from the office 5 days a week to promote collaboration and teamwork. Join us to make an impact in an engaging, in-person environment

  • Customer Success Associate

    2 weeks ago

    Mumbai, Maharashtra, India Hewlett Packard Enterprise | HPE Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Customer Success AssociateThis role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from...

  • Customer Success Associate – Italian

    2 weeks ago

    Mumbai, Maharashtra, India The career artist Full time ₹ 87,000 - ₹ 2,00,000 per year

    Job Title: Customer Success Associate – Italian (C1)Work Mode: Work From OfficeLocation: GurgaonKey ResponsibilitiesHandle customer queries and provide support in Italian (written & verbal).Communicate in English when required for internal coordination.Deliver timely and accurate resolutions to ensure customer satisfaction.Maintain high-quality service...

  • Customer Success Associate

    1 week ago

    Mumbai, Maharashtra, India Hewlett Packard Enterprise Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    This role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE office.Who We AreHewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can...

  • Community Success Associate

    4 days ago

    Mumbai, Maharashtra, India Ziraya Business Solution Pvt limited Full time ₹ 3,00,000 - ₹ 4,00,000 per year

    Job Title: Community Success AssociateLocation: Onsite – Vikhroli West, MumbaiJob Type: Full-timePay: ₹2,00,000 – ₹4,00,000 per yearAbout the RoleAre you passionate about creating exceptional customer experiences and solving real-time challenges?We're looking for a Community Success Associate (Inside Sales) who thrives in a fast-paced, customer-first...

  • Customer Success Associate

    2 weeks ago

    Mumbai, Maharashtra, India Solar Ladder Full time ₹ 3,50,000 - ₹ 5,00,000 per year

    About Solar LadderSolar Ladder is a Fullstack Supply Chain platform for Solar Installers providing Software (SaaS), Financing & Procurement and 3D Solar Design solutions to solar installers. Our goal is to help solar installers increase solar adoption by automating and simplifying ancillary functions and focus on expansion of setting up solar panels. Solar...

  • Customer Success Executive

    2 days ago

    Mumbai, Maharashtra, India PRATIQUE GLOBAL HR SOLUTIONS PRIVATE LIMITED Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Position OverviewWe recruiting for a client seeking a dedicated Customer Success Associate to drive exceptional customerexperiences throughout the entire customer lifecycle. This is a fully remote work-from-home position for a customer-focused professional who thrives in a SaaSenvironment and is passionate about client success.Key ResponsibilitiesCustomer...

  • Customer Success

    5 days ago

    Mumbai, Maharashtra, India ExtraMile Play Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    Customer Success / Operations InternLocation: Mumbai (In Office)Duration: 3–6 monthsType: Internship (with potential for full-time conversion)Stipend: 15,000-20,000/month (based on experience)About ExtramilePlayExtramilePlay is a fast-growing SaaS and gamification platform that helps enterprises engage their teams through AI-powered games, interactive...

  • Customer Success

    1 week ago

    Mumbai, Maharashtra, India Miniture Full time ₹ 4,20,000 - ₹ 4,80,000 per year

    Company DescriptionMiniture is built on the belief that play isn't just for fun; it's the foundation of a child's confidence, creativity, and growth. We design premium, multifunctional furniture and play-tools that empower children to explore, imagine, and thrive, while blending beautifully into modern homes. Driven by a passion for purposeful design and an...

  • Customer Success Manager

    2 weeks ago

    Mumbai, Maharashtra, India Livspace Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About the RoleA Customer Success Manager, reports to the Head - Customer Success and will be in a critical customer service role working on two aspects of Customer Success. This will involve the Reactive and Proactive solutions that accelerate Customer Success and Experience.ResponsibilitiesCoordinate and work with internal stakeholders - Sales, Design,...

  • Customer Success Manager

    15 hours ago

    Mumbai, Maharashtra, India Salesforce Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a...