Client Servicing Executive
6 days ago
Role Overview
We are seeking a motivated and detail-oriented person with 1+ years of experence to join our team. This role involves managing client inquiries, maintaining accurate records of all interactions, and efficiently scheduling appointments and follow-ups. You will play a pivotal role in fostering strategic collaborations, driving sectoral engagement, and ensuring high-value outcomes for our clients and partners.
Key Responsibilities:
- Handle inbound and outbound calls to provide information, address queries, and generate interest in our services and programs.
- Build rapport and create interest through engaging, professional conversations.
- Convince leads to take the next step, such as attending a session or webinar.
- Maintain call logs and update lead records regularly.
- Schedule appointments and coordinate follow-ups to ensure seamless service delivery.
- Address client concerns and provide accurate information about services.
- Manage and convince clients' calls professionally and effectively.
- Collaborate with the marketing and admissions teams to achieve daily and weekly targets.
- Contribute to building and nurturing long-term client relationships.
Required Skills:
- Excellent verbal communication in English (Hindi proficiency is a plus).
- Strong, convincing, and interpersonal skills.
- High confidence and a positive attitude while speaking over the phone.
- Strong client relationship management and coordination skills.
- Basic computer knowledge (Google Sheets, CRM, etc.).
Qualifications:
- Graduated in any discipline.
- 0-3 years of experience in (inbound/outbound), client relationship management, or customer service preferred.
- MBA preferred, with a specialization in Marketing, Human Resources, Operations, or Business Strategy (an added advantage).
Work Timings:
- 10:00 AM – 7:00 PM, Monday to Saturday
- Salary: ₹15,000 – ₹35,000 per month
- One Sunday per month will be a working day, with a compensatory day off provided on the following day
- Work from Office – HSR Layout, Bangalore
Industry
- Professional Training and Coaching
Job Type: Full-time
Pay: ₹15, ₹35,000.00 per month
Work Location: In person
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