Chat Support Professional

2 weeks ago

Bhubaneshwar, Odisha, India HUMAN BEFORE RESOURCE PRIVATE LIMITED Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Roles and Responsibility

  • Respond to customer inquiries via chat in a timely and professional manner.
  • Provide accurate and helpful information to customers through various channels.
  • Resolve customer complaints and issues efficiently.
  • Collaborate with internal teams to improve overall customer experience.
  • Maintain high levels of product knowledge and stay updated on new features and updates.
  • Identify opportunities to upsell and cross-sell products or services.

Job Requirements

  • Minimum 1 year of experience in a similar role, preferably in a customer-facing position.
  • Excellent written and verbal communication skills are required.
  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
  • Strong problem-solving skills and attention to detail are essential.
  • Experience with chat support software and technology is preferred.
  • Ability to adapt to changing situations and priorities.

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