CRM Executive

1 week ago

Noida, Uttar Pradesh, India Zivore Apparel Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Role & responsibilities

  • Drive Sales: Achieve and exceed sales targets through effective customer engagement and product recommendations.
  • Customer Interaction: Assist customers in selecting products that suit their needs, provide styling advice, and handle inquiries professionally.
  • Upselling & Cross-selling: Identify opportunities to upsell and cross-sell to maximize revenue. Customer Relationship Management: Maintain strong relationships with customers to ensure repeat business and referrals.
  • Market & Product Knowledge: Stay updated on fashion trends, product features.
  • Follow-ups & Retention: Engage with potential and existing customers via calls, WhatsApp, and emails to enhance customer retention.
  • Collaboration: Work closely with the marketing, CRM, and operations teams to ensure seamless sales operations.

Preferred candidate profile

  • Experience in sales & customer service(preferably in fashion retail or e-commerce).
  • Communication Skills: Strong verbal and written communication skills in English and Hindi.
  • Customer-Centric Approach: Ability to understand customer needs and provide tailored recommendations.
  • Tech-Savvy: Comfortable using CRM tools, WhatsApp, and e-commerce platforms.
  • Target-Driven: Self-motivated and results-oriented with a proven track record in achieving sales goals.
  • Work schedule may vary depending on business needs, including weekends and holidays.

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