Customer Support Executive

1 week ago

Kurla Mumbai Maharashtra, India Fintaz Full time ₹ 2,00,000 - ₹ 3,00,000 per year

Customer Support Executive / Team Lead Experience Required:

Customer Support Executive: 0–2 years Team Lead: 4–6 years (with team management experience)

Key Skills & Requirements:

Empathy: Understand and address customer concerns with patience and care. Product Knowledge: Deep understanding of our product/services to offer effective support. Problem-Solving: Quickly identify issues and provide timely resolutions. Project Management: Manage multiple tasks and customer accounts efficiently.

. What You'll Do:

Customer Onboarding: Guide new customers through the setup process to ensure a smooth and positive start. Customer Engagement: Maintain regular communication to understand client needs, address concerns, and share updates about new features and enhancements.

Renewals & Retention: Proactively manage customer renewals, showcase product value, and reduce churn.

Customer Advocacy & Feedback Loop: Represent the voice of the customer internally by sharing feedback with the product and marketing teams.

Upselling & Cross-Selling: Identify and recommend suitable add-on features or services to maximize customer value.

Metrics & Reporting: Track and report on key success metrics like CSAT, NPS, churn rate, and product usage to ensure a measurable impact on customer satisfaction.

Issue Resolution: Resolve escalations quickly while maintaining strong, positive customer relationships.

Ideal Candidate Profile: Strong interpersonal and communication skills

Job Types: Full-time, Permanent

Pay: ₹20, ₹30,000.00 per month

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