Customer Support

2 weeks ago

Kurla Mumbai Maharashtra, India QTONET PRIVATE LIMITED Full time ₹ 4,20,000 - ₹ 5,40,000 per year

Job Summary:

We are looking for a polished and customer-centric Customer Support Executive to join our luxury automotive team. The ideal candidate will be responsible for handling customer interactions, addressing service and support queries, and ensuring a premium experience in line with the brand's high standards.

Key Responsibilities:

  • Serve as the first point of contact for walk-in, phone, and email inquiries.
  • Handle customer concerns regarding service, delivery, appointments, and complaints professionally and promptly.
  • Coordinate with the service and sales teams to ensure smooth customer communication.
  • Schedule appointments for vehicle service, test drives, and deliveries.
  • Follow up with customers post-service and post-sales to gather feedback and ensure satisfaction.
  • Maintain customer records in CRM software and update logs regularly.
  • Assist in warranty processing, service reminders, and recall communications.
  • Support customer experience activities such as event invitations, loyalty programs, and brand campaigns.
  • Resolve conflicts and escalate serious concerns to the Customer Relations Manager.

Candidate Requirements:

  • 2–4 years of customer support experience, preferably in the automotive or luxury retail industry.
  • Excellent verbal and written communication skills.
  • Fluent in English (local language proficiency is a plus).
  • Professional grooming and demeanor appropriate for a luxury brand.
  • Proficiency in CRM systems, MS Office, and dealership management software.
  • High level of patience, empathy, and problem-solving skills.
  • Bachelor's degree preferred.
  • Strong interpersonal skills and the ability to multitask.

Salary & Benefits:

  • Competitive Salary Package
  • Incentives Based on Customer Satisfaction Scores
  • Food and Travel Allowance (if applicable)
  • Health Insurance & Other Perks
  • Exposure to a Premium Clientele
  • Training & Development Opportunities within the Brand Network

Job Type: Full-time

Pay: ₹35, ₹45,000.00 per month

Work Location: In person

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