Customer Tech Support Executive

7 days ago

Gurgaon, Haryana, India SaasAro Full time


We're Hiring: Customer Tech Support – Hospitality Software (Saasaro)

Saasaro is a modern Hospitality Technology company transforming how hotels manage their day-to-day operations. We build powerful yet easy-to-use solutions that help hotels streamline operations, manage bookings effortlessly, connect with OTAs, and make smarter revenue decisions.

If you're passionate about technology, love solving problems, and enjoy helping customers—this role is perfect for you


Position: Customer Tech Support Executive

You will be the primary point of contact for hotel partners—assisting with onboarding, system setup, OTA listings, and ongoing support.


What You'll Do

Hotel Onboarding & Data Collection

  • Collect hotel documents, property details, room categories, rates & images
  • Coordinate with owners/managers for accurate information

Profile Setup & Configuration

  • Create and configure hotel profiles on the Saasaro system
  • Set up rooms, rate plans, taxes, policies & configurations

OTA Listing Support

  • Assist hotels with onboarding on , MakeMyTrip, Agoda, Goibibo, Expedia & others
  • Guide them through requirements and documentation

Customer Support & Troubleshooting

  • Handle queries via calls, chats, WhatsApp & email
  • Troubleshoot issues related to bookings, rates, inventory, connectivity & software usage

Software Training

  • Train hotel staff to confidently use Saasaro PMS, Channel Manager & Booking Engine

General Responsibilities

  • Maintain support logs & CRM records
  • Escalate technical issues to the dev team when needed
  • Ensure high customer satisfaction with proactive follow-up


What We're Looking For

  • Good communication skills (English & Hindi)
  • Ability to learn software tools quickly
  • Problem-solving approach & customer-first mindset
  • Basic understanding of hotel operations or OTAs (added advantage)
  • Ability to handle multiple calls/chats
  • Basic knowledge of Excel, Email & Google Drive


Why Join Saasaro?

  • Work with a fast-growing hospitality SaaS company
  • Learn real hotel technology, OTAs & operations
  • Growth opportunities in Customer Success, Product, Tech & Training
  • Supportive, learning-focused work environment


Interested candidates can send their resume to:

Or DM us directly

  • #Hiring #CustomerSupport #TechSupport #HospitalityJobs #SaaSJobs #Saasaro #HotelTech #CustomerSuccess #Careers

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