Customer Relationship Executive

5 days ago


Koorgalli Mysuru, India Shah Automotives Mysore Full time ₹ 4,00,000 - ₹ 12,00,000 per year

In the automobile industry, "CRE" most commonly refers to Customer Relationship Executive. A CRE is responsible for building and maintaining strong relationships with customers, driving sales, and ensuring customer satisfaction. They handle customer inquiries, resolve issues, and provide excellent customer service.

Key Responsibilities of a CRE in the Automobile Industry:

  • Customer Relationship Management: Building and maintaining strong relationships with customers to foster loyalty and repeat business.
  • Customer Service: Handling customer inquiries, complaints, and issues promptly and professionally, working towards satisfactory resolutions.
  • Sales Support: Assisting the sales team by generating leads, providing information about products and services, and closing deals.
  • Feedback and Communication: Gathering feedback from customers and communicating their needs and preferences to relevant departments.
  • Data Management: Maintaining records of customer interactions, transactions, and issues.
  • Appointment Scheduling: Scheduling and managing appointments for various services and procedures.
  • Insurance Focus (in some cases): Specializing in managing customer relationships with an emphasis on insurance products and services.

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