Customer Service Executive

1 week ago

Bengaluru Mysuru, India Muthoot FinCorp (MFL) Full time ₹ 1,04,000 - ₹ 1,30,878 per year

CSE JD

Key Job Responsibilities

  • To ensure quality of business and operational eciency through proper process adherence and facilitate smooth functioning of branches.
  • Promote and maintain positive relations with all contacts, customers, and potential customers
  • Achieve desired level of productivity to meet & contribute towards branch profitability targets.
  • Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
  • Conduct promotional activities for marketing and drive referral programs for customer acquisition
  • Responsible to handle day to day transactions and valuables.
  • Maintain all data and records related to daily transactions
  • Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

  • Result Orientation
  • Customer Service & Retention Focus
  • Digital Mindset
  • Relationship Building
  • Process Knowledge/ Orientation
  • Effective Time Management
  • Cross Selling / Upselling Skills
  • Business Development
  • Communication Skills Proficiency in local language and English

Role Requirements

Educational Qualification – Graduate

Experience – Freshers / 1 year experience in lending / financial services

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