Customer Service Executive
1 week ago
CSE JD
Key Job Responsibilities
- To ensure quality of business and operational eciency through proper process adherence and facilitate smooth functioning of branches.
 - Promote and maintain positive relations with all contacts, customers, and potential customers
 - Achieve desired level of productivity to meet & contribute towards branch profitability targets.
 - Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
 - Conduct promotional activities for marketing and drive referral programs for customer acquisition
 - Responsible to handle day to day transactions and valuables.
 - Maintain all data and records related to daily transactions
 - Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being
 
Knowledge, Skills & Attributes
- Result Orientation
 - Customer Service & Retention Focus
 - Digital Mindset
 - Relationship Building
 - Process Knowledge/ Orientation
 - Effective Time Management
 - Cross Selling / Upselling Skills
 - Business Development
 - Communication Skills Proficiency in local language and English
 
Role Requirements
Educational Qualification – Graduate
Experience – Freshers / 1 year experience in lending / financial services
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