Help Desk Coordinator

2 weeks ago


Bhopal, Madhya Pradesh, India Peoples University Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Act as the first point of contact for IT-related queries and requests.

Maintain logs of issues, solutions, and user interactions for tracking and reporting.

Monitor service requests to ensure timely resolution and escalate when necessary.

Assist in scheduling IT maintenance, upgrades, and project tasks.

Maintain and update IT asset inventory (hardware, software, licenses, etc.).

Prepare and circulate reports on IT support activities, and performance metrics.

Facilitate communication between IT staff and other departments for project coordination.

Provide basic troubleshooting support for hardware, software, and connectivity issues.

Ensure compliance with IT security and data protection policies.


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