Front Office Executive

4 days ago


Ghansoli Navi Mumbai Maharashtra, India ambrosia sarovar portico haridwar Full time ₹ 3,12,000 per year

To sell rooms to optimum capacity ensuring maximum revenue

To handle all guest requests/ complaints effectively to ensure complete guest satisfaction

  • To help and assist the Front Office Manager in organizing and running the department
  • To achieve optimum sale of rooms through proper yield management
  • To make and monitor the duty roster of the departmental staff
  • To supervise the reception counter
  • To check all VIP rooms
  • To deputize for the front office manager in his absence or whenever required to do so
  • To initiate action on all mail coming into the department
  • To initiate action on all group bookings and block rooms in the reservation register
  • To complete statistics maintained on a daily/ weekly or a monthly basis as per procedure
  • To follow up with the local travel agent for requirements of a group before their arrival
  • To maintain appropriate guest history records
  • To greet guests on arrival and provide timely assistance at check-in
  • To advise the general manager of all VIP arrivals and also to escort all VIP's to their rooms
  • To report on a weekly basis, all views, suggestions/ comments of guests' met
  • To assist guests immediately if they have any problems with the services provided by the Hotel
  • To pay special attention to special requests on rooms, services and complaints of house guests
  • To ensure proper compliance with the unit and corporate policies with regard to lobby administration
  • To promote sales and develop business contacts for the Hotel and the company
  • To render assistance to the front office cashiers and the night auditor
  • To keep constant contact with related departments such as housekeeping, engineering, F&B service and others]
  • To arrange for outside errands required by guests and management
  • To keep a check on guest elevator services and ensure their smooth operation
  • To take rounds of the entire Hotel to ensure smooth operation in all areas

Job Types: Full-time, Permanent

Pay: ₹20, ₹26,000.00 per month

Benefits:

  • Food provided
  • Leave encashment
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person



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