E-Commerce Executive

4 days ago

Coimbatore, Tamil Nadu, India S.P Retail ventures limited Full time ₹ 15,000 - ₹ 1,70,000 per year

Position : Executive - E-Commerce - (Full Time)

Location: Peelamedu, Coimbatore

Industry: Retail

Key Responsibilities

· Handle customer queries across platforms (website, WhatsApp CRM, email, phone).

· Provide order-related support: order confirmation, shipment updates, returns, cancellations, exchanges, and refunds.

· Resolve product-related queries (size, material, care, availability).

· Maintain accurate records of customer interactions in CRM tools.

· Coordinate with warehouse/logistics teams to resolve delivery or RTO (Return to Origin) issues.

· Share regular customer feedback and pain points

· Uphold the brand's premium tone of voice and ensure polite, empathetic communication.

Required Skills & Competencies

· Communication: Strong verbal and written skills in English and Hindi (Optional).

· Customer Handling: Ability to manage irate customers calmly, provide solutions, and close queries.

· Problem-Solving: Quick thinker who can adapt solutions based on customer needs.

Job Type: Full-time

Pay: ₹15, ₹17,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Provident Fund

Ability to commute/relocate:

  • Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Customer relationship management: 2 years (Preferred)

Work Location: In person

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