Senior Manager

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Overview of the Business:

Global Commercial Services (GCS) is the leading payment issuer and partner for businesses with products and services that help them grow and run their businesses.  The GCS Product Analytics team plays a pivotal role within the GCS Products organization by providing advanced analytics and statistical methodologies to driver deep insights into client behavior.  Our mission is to inform and shape product strategies and deliver connected, personalized experiences that foster deeper client engagement and drive sustainable, profitable growth. 

How will you make an impact in this role?

The GCS Product Analytics group is currently hiring for a Senior Manager, Commercial Lending Analytics who will be responsible for leading a team of high performing analysts to deliver insights to optimize performance, inform product design, and drive customer engagement with the Commercial lending portfolio. The Senior Manager will partner closely with Product, Risk, Marketing, Finance and technology to deliver lending solutions that meet customer needs while driving balanced economics.

This role represents a unique opportunity to leverage applied quantitative experience to directly shape strategy across revolving, installment, and emerging lending products. The ideal candidate will bring a unique balance of technical skills combined with a strategic mindset and the ability to communicate effectively.

Responsibilities:

• Develop advanced analytics, segmentation frameworks, and forecasting tools to understand customer behaviors and trends in key business metrics, e.g. ADB, AR, etc.

• Partner with Product Management, Product Development Marketing, and Finance to provide analytical input to decisions and evaluate the performance of the commercial lending portfolio

• Perform ad hoc analyses to identify trends, understand performance drivers, and unlock growth opportunities

• Lead creation of automated lending data assets and development of self-service dashboards to monitor lending portfolio performance

• Serve as subject matter expert for lending data sources and metrics

• Translate complex data into actionable business insights that inform product and portfolio decisions

• Effectively prioritize demands for data, ad hoc analytics, and reporting from multiple stakeholders, shifting focus as necessary to ensure alignment with business priorities

• Lead 2+ high-performing analysts with a high focus on engagement and development

Qualifications:

• Relevant professional experience including extensive experience in hands-on analytical role(s) defining and tracking key business metrics, performing deep-dive analyses, and influencing business strategies; Lending, card products, or portfolio analytics experience is a plus.

• Extensive experience using cloud-based analytical tools, querying languages, and visualization software (e.g., SQL, Python, Databricks, Tableau)

• Strong analytical skills and an innovative approach to solving practical problems

• Proven track record effectively managing priorities, presenting technical findings to non-technical audiences, and independently leading end-to-end analytical projects

• Excellent written and verbal communication skills with the ability to explain technical concepts and analytics-driven findings to non-technical stakeholders, and to explain business processes, concepts, and issues to technical resources

• Strong curiosity and initiative in tackling complex business analysis; dives deeply into the data, relentlessly pursues its meaning, and how these insights can drive business performance

• Good understanding of lending mechanics and economics of lending.

• Bachelor's degree; Advanced degrees in a quantitative field (e.g. statistics, engineering, math, science, economics, etc.) preferred

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.