Senior Manager

5 days ago

Pune, Maharashtra, India Avalara Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

About the role -

  • Title - Senior Manager - Tax & Compliance
  • Location - Pune, Maharashtra
  • Work Model - Work from Office
  • Experience years
  • Skills - US Sales & Use Tax Compliance, DOR, Jurisdictions, SUT Process knowledge & technical understanding, People manager, Automation, AI-Sassy.

What You'll Do

We are seeking a strategic and operationally strong Senior Manager to lead multiple customer-facing teams within Avalara's Sales & Use Tax (SUT) Managed Returns Services team. You'll report to Sr Director Compliance Operations and your role will involve end-to-end responsibility for delivering high-quality, high-volume tax services while ensuring regulatory compliance, customer satisfaction, and process excellence. You will lead a team of 50+ employees through multiple managers, drive continuous improvement, and play a key role in platform transitions and cross-functional collaboration.

What Your Responsibilities Will Be

Operational & Team Leadership

  • You'll led three global functions (Case Management, Notice Management, Premium Returns) supporting sales tax compliance for 1,000+ enterprise clients.
  • Managed a team of 50+ through multiple people managers; established performance standards, tracked KPIs (SLA adherence, CSAT, TTR/TTE), and drove continuous improvement.
  • Improved SLA compliance to 98% and reduced time-to-resolution through data-driven workflow enhancements.

Process Optimization & Strategic Initiatives

  • Identified and implemented automation and process optimization opportunities aligned with evolving tax regulations and Avalara's tech roadmap.
  • Represented operations in cross-functional product and platform initiatives, ensuring scalable, compliant support delivery.
  • Collaborated with Product, Engineering, and Customer Support to improve data flow, reduce manual touchpoints, and enhance customer experience.

Performance & Workforce Management

  • You'll enabled leadership development through coaching of team leads and SMEs; implemented Gallup-based engagement action plans.
  • You'll partnered with Talent Acquisition and Workforce Planning to drive hiring, resourcing, and capacity planning aligned with demand.

What You'll Need to be Successful

  • 10- 12 years in operations or compliance roles, with 5+ years managing people managers
  • Experience high-volume service environments with strong process ownership
  • Exposure to Sales & Use Tax compliance, especially in case/notice management or premium support, is a strong plus
  • Proficient in Microsoft Excel and Office tools; strong analytical and problem-solving capabilities
  • Demonstrated ability to lead teams across geographies and time zones, while balancing multiple priorities

  • Senior Manager

    6 days ago

    Pune, Maharashtra, India Dell Technologies Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Senior Software Engineering ManagerThe Software Engineering team delivers next-generation software application enhancements and new products for a changing world. Working at the cutting edge, we design and develop software for platforms, peripherals, applications and diagnostics — all with the most advanced technologies, tools, software engineering...

  • Senior Manager

    4 days ago

    Pune, Maharashtra, India SV Management Consultants Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Role & responsibilitiesLead and manage all manufacturing operations, ensuring adherence to production schedules, quality standards, and cost targets.Oversee the effective utilization of resources including manpower, machinery, and materials to minimize downtime and maximize output.Ensure all products meet quality standards and comply with relevant industry...

  • Senior Manager

    1 week ago

    Pune, Maharashtra, India SkillEcted Full time ₹ 5,00,000 - ₹ 20,00,000 per year

    Company DescriptionSkillEcted is a pioneering educational company that revolutionizes career development through cutting-edge learning solutions. Specializing in both online courses and offline classes, SkillEcted offers a comprehensive curriculum in essential disciplines such as Full Stack Development, Frontend Development, Data Analysis, Business Analysis,...

  • Senior Credit Manager

    1 week ago

    Pune, Maharashtra, India Indusind Bank Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Role DescriptionThis is a full-time, on-site role for a Senior Credit Manager located in Pune. The Senior Credit Manager will be responsible for managing the credit assessment process, performing risk analysis, and making credit decisions. The role includes overseeing the credit portfolio, ensuring compliance with credit policies, and working with sales and...

  • senior manager

    2 weeks ago

    Pune, Maharashtra, India Happiest Minds Technologies Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Work experienceWe are looking for a of CyberArk resource with 10+ years of experience for one of our engagements. The resource must work from our Pune/Bangalore office and willing to work on shiftsThe ideal candidate will:Have at least 10+ years of Identity and Access Management domain experienceHave experience on L4 support in CyberArk productAct as a lead...

  • Senior Rakshak Manager

    6 days ago

    Pune, Maharashtra, India Max New York Life insurance Co Ltd Full time ₹ 10,00,000 - ₹ 25,00,000 per year

    Job Description Senior Rakshak Manager - Defence Job ID: 187362Level: 5BLocation: PuneContact: Kamalesh Kumar Reference ID: 158266Candidate: Krishna Awtar Mishra Senior Rakshak Manager - Defence Job ID: 187363Level: 5BLocation: AlwarContact: Vijay Sharma Reference ID: 158267Candidate: Mudit Arora Associate Rakshak Manager - Defence Job ID:...

  • Senior manager

    2 weeks ago

    Pune, Maharashtra, India Mehbooba Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Position: Senior Manager HRLocation: Pune (relocation required if outside Pune)Role Overview:The Senior Manager HR will work closely with leadership to align Human Capital goals with business strategies. Responsible for hiring, recruitment, workforce management, training & development, performance evaluations, compensation/benefits, compliance, and...

  • Senior Manager

    1 week ago

    Pune, Maharashtra, India Dell Technologies Full time ₹ 12,00,000 - ₹ 30,00,000 per year

    Senior Software Engineering ManagerThe Software Engineering team delivers next-generation software application enhancements and new products for a changing world. Working at the cutting edge, we design and develop software for platforms, peripherals, applications and diagnostics — all with the most advanced technologies, tools, software engineering...

  • Senior Sales Manager

    6 days ago

    Pune, Maharashtra, India Millennium Semiconductors Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    The Senior Sales Manager leads the sales strategy and business development efforts for EMI/EMC Testing Software, driving large-scale opportunities, managing key accounts, and mentoring junior sales team members.

  • Senior Manager

    4 days ago

    Pune, Maharashtra, India The Tooth Clinic Full time ₹ 10,00,000 - ₹ 17,80,000 per year

    Senior Manager – Marketing, Operations & Sales (Dental Clinics Division)Location: Nanded City / Baner, Pune (Multi-location operations)About the Role:We are seeking a dynamic and experienced Senior Manager to lead our clinic's marketing, operations, and sales initiatives. The role demands a high level of discipline, leadership, and business acumen to...