Manager, Business Operations

Bangalore

Our Patient Access team is a scaled leader in the HUB services and patient access market, serving the biopharmaceutical industry with comprehensive patient support, product access, affordability, and adherence solutions for more than 30 years. Further advanced by its recently expanded non-commercial specialty pharmacy, to support enhanced distribution of cold-chain and ambient free goods products, we are committed to driving patient outcomes and improving healthcare accessibility through its extensive experience while currently supporting more than 2.5 million patients and over 100 unique brands across more than 25 disease indications.

Neovance delivers streamlined, outcomes-driven patient support solutions that help clients achieve their goals of getting patients on and staying on therapy. More agile and responsive than traditional providers, Neovance leverages 30+ years of experience and a proprietary CRM platform that enables real-time adaptability and better analytics. This allows us to drive patient access and optimize program performance. Our core services include HUB, Patient Assistance Programs (PAP), nursing, field reimbursement, and non-commercial pharmacy. With a flexible model and commitment to client success, we help patients access the therapies they need—when they need them.

We are seeking Manager, Business Operations to

• Learn the processes involved across different business units and implement comprehensive tools and solutions.
• Provide business insights to operations teams to improve quality, productivity, customer satisfaction, processes through quantified information and actionable levers.
• Actively engage in the identification, development, tracking, monitoring, and evolution of KPIs (Key Performance Indicators) to enable data driven business decisions.
• Support and drive data loading, processing, and reporting work within the Business
• Performance databases to enable tracking and evaluating business performance.
• Assist in updating business reports both via frontend dashboards and through backend code such as Spotfire, MS Excel skills (Advanced formulas, Power Pivot, Data Modelling and VBA macro), SQL or SharePoint as the business dictates.
• And all other duties as needed or assigned.

Qualifications (Minimum Required)

• University/college degree (life science preferred) or certification in a related allied health profession (i.e., nursing, medical or laboratory technology) from an appropriately accredited institution.
• Superior project management skills including an ability to plan and execute projects that meet cost, resource, and outcome expectations; manage complex and/or competing priorities effectively; and meet commitments in an accurate and timely manner.
• Thorough knowledge of clinical trial processes and systems applications to support operations.
• Skilled in time management, planning and budgeting.
• Broad knowledge of drug development process and client needs.
• Technical competence.
• Good knowledge of ICH Guidelines and GCP including international regulatory requirements for clinical development.
• Good knowledge of the relationship and regulatory obligation of the CRO industry with pharma and biotech companies.
• Neovance may consider relevant and equivalent experience in lieu of educational requirements.
• Language Skills Required:
• Speaking: Fluent in both English and applicable local office language
• Writing/Reading: Fluent in both English and applicable local office language

Experience (Minimum Required)

• Minimum of seven (7) years of professional experience, ideally within a Clinical Research environment.
• Strong experience of working with SQL databases (creating data marts, loading, manipulating, and exporting data and writing SQL queries, involving joins (inner, outer, natural, equi), aggregate functions, indexes, and views.
• Development experience in at least two of the following technologies: Toad for Oracle, Python and/or Spotfire, Power BI.
• Problem-solving analytical mindset with clear-cut approach towards planning & organizing and strong adherence to effective time managements skills.
• Excellent team member with willingness to nurture a healthy relationship with all stakeholders in Operations.
• Strong oral & written communication skills and able to work with minimal supervision.
• Able to work efficiently and effectively in a matrix environment.
• Excellent computer system knowledge and advanced MS Excel skills.
• Pharmaceutical experience preferred but not necessary.

Preferred Qualifications Include

• Trained and experienced with Process Improvement Methodology; prior or current experience as Six Sigma Black Belt or Lean Leader strongly preferred.
• Detailed knowledge of Neovance and the overall structure of the organization.
• Leadership
• Good to have - Master's or other advanced degree.
• Good to have - PMP certification
• Wins Customer Loyalty
• Leads by Example
• Inspires Others
• Drives Growth
• Builds Talented Teams
• Confronts Constructively
• Gets it Done.

Physical Demands / Work Environment

• General Office Environment or Home-Based.- Office/Home - as per business requirement
• Travel Requirements: YES
• Regional - Bangalore Based
• Global Travel is primarily to: Neovance Hub Offices, Client Offices

Please note that Neovance conducts all official hiring processes exclusively through verified channels. We do not extend employment offers or confirm hiring decisions based solely on email communication. We encourage you to be vigilant against fraudulent hiring messages—especially those offering unusually high pay, requesting personal information early in the process, or claiming to extend an offer without an interview.  Please visit us