Business Operations Manager

Job Title: Business Operations Manager / Service Delivery Manager

Location: Bengaluru (In-Person)

Job Type: Full-time, Permanent

Salary: Up to 6,00,000 + Variable Pay

Experience: 3 - 6 Years

Work Type : Hybrid (WFO & WFH)

Role Overview:

We are looking for a dynamic, execution-driven, and customer-obsessed Business Operations Manager / Service Delivery Manager to lead our delivery operations across India.

You will be the backbone of our customer success engine ensuring seamless onboarding, timely delivery, strong coordination between product, tech & customers, and driving operational excellence across projects.

This role is ideal for someone who thrives in fast-paced SaaS environments, enjoys solving operational challenges, and wants to grow into Senior Leadership in Operations.

What Youll Own (Key Responsibilities)

1. Service Delivery Excellence

• Ensure smooth execution of projects across AUTOSherpa & YOCOYA AI platforms
• Maintain high-quality service levels, SLAs, and customer satisfaction metrics
• Build predictable and scalable delivery processes

2. Customer Success & Relationship Management

• Be the single point of contact for enterprise customers
• Be the single point of contact for enterprise customers
• Collaborate closely with OEMs, dealer groups, insurance companies & CX teams

3. Operational Leadership

• Lead and mentor cross-functional operations & service teams
• Build SOPs, dashboards, workflows, and reporting systems
• Drive weekly reviews, delivery updates, and internal coordination

4. Process Improvement & Automation

• Identify operational gaps and implement tech-driven improvements
• Work with product teams to enhance platform workflows based on customer feedback
• Champion automation and standardization using YOCOYAs AI & workflow tools

5. KPI Monitoring & Execution

• Own delivery KPIs: TAT, adoption rate, retention, support performance
• Prepare reports, insights, and analytics for leadership reviews
• Monitor project budgets and operational costs

What Were Looking For (Qualifications)

• Bachelors degree (BE/BBA/BCom/BSc/MBA preferred)
• 3 to 6 years experience in Operations, Service Delivery, SaaS/CRM, or Customer Success
• Strong leadership, execution mindset, and team management skills
• Excellent communication skills (English preferred)
• Tech-savvy familiarity with CRMs, workflow systems, or BI platforms is a plus
• Experience in Automotive, BFSI, SaaS, or CX industries is an added advantage
• Ability to work under pressure, manage multiple accounts, and drive outcomes

Why Join YOCOYA? (Benefits & Culture)

• Health Insurance
• Life Insurance
• Provident Fund
• Work-from-Home Flexibility (role requires on-site presence for key days)
• High-growth environment working directly with leadership
• Opportunity to work with unicorns, OEMs, and enterprise brands
• Clear career progression into Senior Operations Leadership

Workplace Address

YOCOYA (WyzMindz Solutions Pvt. Ltd.)

19/3, 3rd Floor, Srinivasa Industrial Estate Konanakunte, Kanakapura Road, Bengaluru Landmark: Near Yelachenahalli Metro Station (Pillar No. 127)

Google Maps:

About YOCOYA

YOCOYA is a next-generation AI and workflow automation company revolutionizing operations across Automotive, BFSI, and Customer Experience (CX) industries.

Our flagship products and power intelligent workflows, speech analytics, and automation for 23+ unicorns and 100+ MSMEs.

We proudly serve brands like Lenskart, Flipkart, Myntra, CRED, and over 100 Automotive OEM dealerships including Toyota, Hyundai, and Maruti Suzuki.

If you love building processes, driving execution, leading teams, and shaping customer success at scale welcome to your next big opportunity.

Job Type: Full-time

Pay: ₹500, ₹600,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Work Location: In person