Hotel Front Office Executive

6 days ago

Mangalore, Karnataka, India Sunville Hotels and Resorts pvt ltd Full time ₹ 1,44,000 - ₹ 2,04,000 per year

Responsible for handling front office reception and administration duties, including guest check in check out procedures, greeting guests and offering them a beverage, answering phones, handling company inquiries, replying to guests feedbacks, checking reports on IDS software, and sorting and distributing Mail and handling other customers queries.

Job Summary:

We are seeking a warm, professional, and customer-focused Front Office Executive to be the first point of contact for our guests. The role involves handling check-ins and check-outs, managing reservations, responding to guest inquiries, and ensuring seamless front desk operations to create a memorable guest experience.

Key Responsibilities:

  • Welcome guests with a friendly and professional attitude.
  • Manage guest check-in and check-out processes efficiently.
  • Handle room reservations, cancellations, and modifications.
  • Respond promptly to guest inquiries in person, via phone, or email.
  • Coordinate with housekeeping and other departments to ensure smooth guest services.
  • Maintain accurate records of guest information and payments.
  • Address guest complaints and resolve issues in a timely, courteous manner.
  • Ensure the front desk area is tidy, organized, and presentable at all times.
  • Assist in upselling hotel services, packages, and amenities.
  • Follow hotel policies, procedures, and safety standards.

Qualifications & Skills:

  • Bachelor's degree/diploma in Hospitality Management or related field (preferred).
  • Prior experience in front office/guest service roles in hospitality is an advantage.
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Proficient in hotel management software (e.g., Opera, IDS, or equivalent) and MS Office.
  • Positive attitude, professional appearance, and problem-solving mindset.
  • Flexibility to work in shifts, including weekends and holidays.

What We Offer:

  • Competitive salary and benefits.
  • Opportunities for career growth and training.
  • A supportive and professional work environment.

Job Types: Full-time, Permanent

Pay: ₹12, ₹17,000.00 per month

Benefits:

  • Commuter assistance
  • Food provided
  • Provident Fund

Application Question(s):

  • do you have experience using IDS software ?
  • have you worked in the hotel industry in india ? if yes which one and what was your post ?

Education:

  • Diploma (Preferred)

Experience:

  • total work: 1 year (Preferred)

Language:

  • Kannada (Required)
  • English (Required)
  • Hindi (Preferred)

Work Location: In person

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