Client Advisor

13 hours ago

Mangalore, Karnataka, India Trueblue Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Job description and company insights-

Hiring for Italy based MNC into Healthcare Domain Industry on direct payroll.

Position- Client Advisor

Location - Plaza Chambers, Hampankatta, Mangaluru , Opposite Hotel Roopa

Working Module: 6 days Working from Office (Sundays fixed off)

Shift Timing: 10 AM to 7PM

Job Purpose:

Client Advisor / Customer Service Officer (CSO) is an individual contributor who plays a very critical and important role into Business. All the necessary training and support will be provided to adhere above mentioned roles and responsibilities.

Job Specification:

Front Desk Maintenance:

  • Handle customers at the front desk. If required open door for them.
  • Come out of your desk to attend them.
  • Greet and Treat the client well at clinic.
  • Provide them the required information.
  • Capture all the required information in the registration form.
  • Handle incoming and outgoing calls.

Clinic Administration:

  • Must maintain clinic hygiene as per company standard.
  • Refilling office, stationary and pantry requirements. Maintain actual bills and send the monthly records to finance team.
  • Maintaining Patient files, Registers (In-out Courier and in-out Stock movement) and other records (banking advice file, Utility bill file).
  • Checking all the couriers including stationary, hearing aids and other documents from head office or any other clinic at the same time.
  • Accountable for all financial transactions in the clinic.
  • Pay utility bills on time.
  • Responsible for maintenance of shop and expenses.
  • Sending Reports on time. Details and formats of reports will be shared properly.

Customer Service:

  • Represent Values, Mission and Vision in front of the customers.
  • Create customer satisfaction by maintaining good relationship, providing right information and best quality services.
  • Register the client and the complete customer journey in VC (Internal software) on daily basis.
  • Maintain patient file with all the required forms.
  • After sales services (Repair and Service of Hearing Instrument). Follow up calls at fixed intervals.
  • Make confirmation calls for all the appointments booked in VC diary for the day. Try to confirm maximum Assessment Appointments for the clinic.
  • Additionally minimum 12 follow up calls to book appointment for exiting clients per day.
  • Actively participate into revenue generation on the clinic.
  • Actively participate into promotional activities like outreach program, attend camps. Arrangement for camp.
  • Seamless coordination among sales team and audiologist. Believe in team work.

Client Advisor to reach clinic at 09:50 am to ensure clinic readiness at 10:00 am

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