People Shared Service Hub Team Lead

Our people are foundational to our strategy– they are not 'resources' that we leverage Our People team (formerly Human Resources) partners with leaders to engage and attract high performing, diverse, entrepreneurial talent. We continuously challenge ourselves to be BOLD in our thinking, design and delivery of people solutions that enable our people to be the best that they can be and drive exceptional ResMed success.

 Let's talk about the team:

The primary role of the People Experience Team is to is to coach, mentor and lead a highly agile team of People Experience Associates and People Experience Associate Specialists within the Global People Experience Shared Services team to ensure People related queries and requests are responded to in a timely manner with high quality, by leveraging technology platforms, and while focusing on high quality documentation and data integrity to deliver exceptional manager and employee experiences.

Let's talk about the role:

• Ensure the development of team through coaching, training and development through data driven conversations.

• Create a team culture that taps into the individual strengths of each team member and not only embraces but accelerates, continued growth and improvement

• Motivate and engage team members in a relentless pursuit of exceptional, personal employee experiences

• Design, deliver, and monitor service level agreements for case management system and provide analysis and recommendations for improvements.

• As a workforce manager, your role involves actively overseeing the distribution of tasks among team members, identifying any discrepancies in meeting daily operational goals, and swiftly reallocating tasks and team members to ensure efficient workflow management.

• Coordinate and work with the SMEs as well to achieve the objective of ensuring the team members are able to successfully gain the expertise and knowledge to execute their day-to-day operations.

• Key technical skills and abilities include communication, results oriented, takes ownership and is a relentless improver, all with the lens of customer empathy.

• Work with partners within and outside the People team to deliver to performance metrics that will measure the effectiveness of service delivery. 

• Work with People Systems and Analytics team to pinpoint areas to improve the ResMed employee experience and enable efficient and effective processes

• Interact with People Team members across the globe to collaborate, partner and provide support through the People Shared Services Hub. 

• Partners with the regional People Shared Services leads and team members to increase the scope of support provided by the regional hub over time. This role is an extension of service provided by each of the regional locations.

• Focus on the development and implementation of strategic and operational objectives that help achieve organisational mission. Implements organization strategies through the effective direction and management of employees and resources.

• Work with team members to identify continuous improvement opportunities, drive automation and simplification that leads to operational efficiencies as well as designing processes that focuses on the employees and managers' experiences.

• Work with the Learning and Development team to establish robust, ongoing on-the-job training and rotational program

Let's talk about you:

• Bachelor's degree; advanced degree is a plus

• Minimum of 5 years of related experience.

• Works on issues where analysis of situation or data requires review of relevant factors.

• Exercises judgment within defined procedures and policies to determine appropriate action.

• Sound understanding of Workday, case management and knowledge base tools.

• Organization and project management skills required

• An equivalent combination of education and experience will be considered

Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now We commit to respond to every applicant.