People Services Excellence Lead

Job Description

Hello. Were Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, were improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum through a unique combination of deep human understanding and trusted science. Whats more, were achieving it in a company that were in control of. In an environment that were co-creating. And a culture thats uniquely ours. Care to join us? It isnt a question.

With category leading brands such as Sensodyne, Voltaren, and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge, and expertise, were uniquely placed to do this and to grow a strong, successful business.

This is an exciting time to join us and help shape the future. Its an opportunity to be part of something special.

Job Title - People Services Excellence Lead

About the Team

Our People Services Excellence team is a critical team supporting People Services to achieve its strategic objectives of exceptional service through effective and efficient processes.
It is a multi-discipline team with capabilities covering Process and Service Excellence, Data analytics, reporting, and project execution.
The People Services Excellence team will work collaboratively with the Regional and Global capability centres bringing proven methodologies, frameworks, and expert capabilities in problem-solving, process reengineering, data, and systems. They, along with the People Services Leadership Team, will instil a culture of continuous improvement and a Service Excellence mindset.
This team will work globally ensuring consistency in the approach and ensure solutions meet the needs locally, where required. A critical element to improvements will be the voice of the customer insight that the team will bring in via the process owners and service users.
The project disciplines from the programme management team will ensure strategic ambitions are turned into clear deliverables, tracking and managing initiatives through to completion and ensuring expected benefits are realised.

About the Role

Develop and implement strategy to drive continuous improvements, and enhance efficiency and effectiveness of processes and systems within People Services, leading to an enriched employee experience.

Key Responsibilities

• Lead the People Services Excellence team to refine and continuously improve the services provided by the People Services, ensuring alignment with Haleons goals and objectives.
• Streamline and standardise People Services processes and identify opportunities to create efficiencies.
• Continuously monitor the quality and service interactions to ensure consistency and accuracy in service delivery.
• Drive initiatives to enhance project management methodologies and ensure effective programme management across People Services initiatives.
• Collaborate with HR and business stakeholders to understand the quality and effectiveness of services delivered by the People Services team, and identify areas for improvement.
• Identify opportunities to leverage technology and automation to improve People Services processes and enhance the employee experience.
• Keep abreast of market trends and evaluate relevance for Haleon, researching leading best practices to enhance the employee experience.
• Lead reporting, learning, and knowledge management teams creating global consistency.

Qualifications and Skills Basic Qualification

• MBA from Tier 1 institute
• 15 years of HR experience in a highly matrix organization

Technical

• Proficiency in Lean Six Sigma, Total Quality Management (TQM) and other process improvement methodologies to streamline operations and enhance efficiency.
• Deep expertise in project management tools and methodologies to ensure seamless execution of projects.
• Adept with technologies like Workday and ServiceNow to drive business excellence initiatives.

Behavioural

• Influential leader with excellent communication skills to clearly articulate ideas and solutions.
• Proficient in strategic planning, with a collaborative leadership approach, effectively working alongside peers to drive success.
• Strong analytical, business, and financial acumen, with the ability to use data to identify issues and drive decisions.
• Inclusive mindset with the ability to build and lead diverse teams through empowerment and mentorship.
• Results-focused with a global mindset to manage competing priorities and multiple stakeholders globally.

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Diversity, Equity and Inclusion

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone.
Were striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives.
We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

Care to join us? Find out what life at Haleon is really like

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.
As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates, and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.
Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status, or any other federal, state or local protected class.
Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure Haleons compliance with all federal and state US Transparency requirements.

Locations: Bengaluru Campus

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