Service Excellence Manager

16 hours ago

Bengaluru, Karnataka, India Merck Group Full time US$ 90,000 - US$ 1,20,000 per year

Work Your Magic with us

Ready to explore, break barriers, and discover more? We know you've got big plans – so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That`s why we are always looking for curious minds that see themselves imagining the unimageable with us.

Your Role

  • Your primary responsibility will be to deliver change management solutions for largescale,
  • strategic programs including but not limited to existing and emerging products, backoffice efficiency, and compliance.
  • This is an excellent opportunity for you to work closely with senior management to motivate change for enterprise solutions.
  • Execute change management across the full lifecycle of implementations
  • Determine how to best gain alignment for change efforts through leader and stakeholder alignment
  • Conduct change impact and stakeholder impact assessment sessions with business representatives, in order to articulate benefits and impacts of change.
  • Use diverse and compelling methods to communicate effectively to global partners.
  • Support development of the change management center of excellence, rolling out change methodology to project analysts and the business
  • Support department initiatives around user experience design and innovation
  • Work in a fast paced, dynamic environment that will support a change management framework

Who You Are

  • 4+ years of IT Service Management – Change Management experience.
  • ITIL Certification is preferred, not mandatory.
  • Able to work during Day time, evening or night shift (US work hours)
  • Experience across the areas of sponsorship, communications, change networks, training and
  • organization readiness.
  • Functional experience in developing process change impact assessments and subsequent communications.
  • Experience in large and complex corporate environments running technology and process change efforts.
  • Communication skills, with ability to frame change message and facilitate discussion.
  • Ability to manage multiple priorities, influence leaders, and deliver results and deal with ambiguity.

What we offer:
We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress

Apply now and become a part of our diverse team

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