Process Excellence Manager

6 hours ago

Bengaluru, Karnataka, India Kaleidofin Capital Pvt Ltd Full time ₹ 15,00,000 - ₹ 25,00,000 per year

What you'll do?

You will be responsible for designing, standardizing, and optimizing core business processes across loan origination, management, collections, NBFC partnerships, and technology workflows. The role ensures scalability, regulatory compliance, and streamlined operations to deliver exceptional customer experience and efficient lending lifecycle management.

  • Drive technology integration (LOS/LMS/APIs/PGs) and process alignment with external partners (BCPs/LSPs/LAs) in liaison with cross-functional teams (technology, business, operations, credit & risk, data science, compliance, and finance) to ensure smooth and compliant processing.
  • Develop and implement SOPs and frameworks for loan origination, verification, underwriting, disbursal, and collection.
  • Monitor and optimize turnaround times (TAT), accuracy, and operational efficiency using Lean/Six Sigma/Process Automation tools, and continuous improvement initiatives across end-to end loan lifecycle.
  • Ensure adherence to RBI, NBFC, and fintech regulatory frameworks through ongoing audits and compliance checks.
  • Implement and monitor robust MIS reporting, dashboards, and operational trackers for leadership review.
  • Drive customer service excellence by handling escalations, supporting onboarding, and managing grievances.
  • Train, Mentor & Develop partner's team and internal junior team members for operations and process improvement best practices.
  • Vendor & partner management Monitor SLAs, track performance, and drive accountability with lenders, payment partners, and tech providers.

Who you need to be?

  • MBA/PGDM from a reputed institute (Tier 1 preferred).
  • 3+ years experience in process excellence/process improvement roles; experience in BFSI/Fintech/NBFC is mandatory.
  • Proven expertise in loan operations (individual loans, business loans, vehicle/equipment loans, supply chain finance).
  • Certifications in Lean/Six Sigma/PMP/ITIL are a plus.
  • Knowledge of regulatory compliance, audit readiness, and digital lending/RBI norms.
  • Strong analytical, problem-solving, and communication skills.
  • Experience in process automation, business analysis, and developing operational dashboards.
  • Proficiency in Excel, CRM, Power BI; familiarity with LOS/LMS/fintech platforms.
  • Ability to manage stakeholders, cross-functional teams, and external partners.
  • Fluency in English & Hindi is required, and any other vernacular languages would be an added advantage.

Preferred Qualities:

  • Strategic thinker with attention to detail and ability to drive measurable results.
  • Customer-centric approach.
  • Experience in scaling up operations and process excellence across geographies.

Job location

  • Bangalore (work from office)
  • 6 days working.

  • Process Excellence Manager

    2 weeks ago

    Bengaluru, Karnataka, India Namma Yatri Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company DescriptionNamma Yatri is a Software as a Service (SaaS) / Mobility as a Service (MaaS) platform that enables drivers to seamlessly connect with riders, ensuring frictionless user experiences and hassle-free services for both. As a people-first platform, Namma Yatri and its family of apps—including Yatri Sathi, Odisha Yatri, and Mana Yatri—are...

  • Process Excellence Manager

    2 weeks ago

    Bengaluru, Karnataka, India Supertails Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Supertails is on a mission to redefine pet care through innovation, empathy, and efficiency. We are seeking a Process Excellence Manager who will play a pivotal role in shaping customer experience, drivingautomation, and building scalable systems that reduce manual dependency.This role requires a strategic thinker with strong execution skills, deep...

  • Process Excellence

    2 weeks ago

    Bengaluru, Karnataka, India ed4247cf-9598-43a8-9af8-6f55cf5e6ea9 Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Process Excellence - FundraisingLocation: BangaloreAbout the TeamThe Fundraising & Partnerships team at Navi works with external stakeholders, including investors and financial institutions, to secure capital and funds & to establish tech backed partnerships (like co-lending) essential for driving the Lending business. Their efforts ensure that the business...

  • Process Excellence

    5 days ago

    Bengaluru, Karnataka, India Node Technologies Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Responsibilities:* Drive operational excellence through process improvement initiatives* Ensure compliance with regulatory standards* Lead product helpdesk operations for business excellence

  • Process Excellence Lead

    3 days ago

    Bengaluru, Karnataka, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description:We are looking for a Process Excellence Lead who will be responsible for leading and managing process improvement projects across the support org. The person in this role will work with business units to identify opportunities for improvement, implement process changes, and track and report on results.The ideal candidate will have experience...

  • Manager / Senior Manager, Process Excellence

    5 days ago

    Bengaluru, Karnataka, India Thomson Reuters Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Manager / Senior Manager, Process Excellence: Global CentersThe Manager / Senior Manager, Process Excellence is accountable for driving Process Excellence (PEX), Process Re-imagination, and AI Transformation initiatives throughout the organization by collaborating closely with diverse functional areas. This role entails mentoring Yellow Belt and Green Belt...

  • Lead - Process Excellence

    9 hours ago

    Bengaluru, Karnataka, India True Blue HR Consultants Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About the CompanyOur Cliente is a leader having a diverse portfolio for products for the Aerospace and Defence sector. They have built up a solid reputation with future ready approach and expertise in product cusomisation for specific requirements.About the JobThe Lead (Process Excellence) is responsible for ensuring that an organization's processes,...

  • Process Excellence Manager-Fintech Organization

    1 week ago

    Bengaluru, Karnataka, India RiverForest Connections Inc Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job ResponsibilitiesHe/She should be responsible for designing, standardizing, and optimizing core business processes across loan origination, management, collections, NBFC partnerships, and technology workflows. The role ensures scalability, regulatory compliance, and streamlined operations to deliver exceptional customer experience and efficient lending...

  • Process Excellence Lead

    2 weeks ago

    Bengaluru, Karnataka, India Lider Consultancy Services Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesDrive operational excellence across GCC functionsLead Lean, Six Sigma, or digital transformation initiativesAnalyze processes and identify continuous improvement and transformation opportunitiesEvaluate end-to-end processes for automation, digitization, or reengineeringDevelop business cases with financial impact analysisDesign and...

  • Process Excellence Manager – Invoice to Pay

    5 days ago

    Bengaluru, Karnataka, India UL Solutions Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    ResponsibilitiesKey Responsibilities:Performance Management & SLA OversightMonitor and manage service levels, KPIs, and operational metrics for third-party I2P activities.Conduct/participate in regular reviews with vendors to track performance, identify issues, and drive corrective actions.Contract & Compliance ManagementEnsure outsourced I2P activities are...