Process Excellence Manager

22 hours ago

Bengaluru, Karnataka, India Kaleidofin Capital Pvt Ltd Full time ₹ 15,00,000 - ₹ 25,00,000 per year

What you'll do?

You will be responsible for designing, standardizing, and optimizing core business processes across loan origination, management, collections, NBFC partnerships, and technology workflows. The role ensures scalability, regulatory compliance, and streamlined operations to deliver exceptional customer experience and efficient lending lifecycle management.

  • Drive technology integration (LOS/LMS/APIs/PGs) and process alignment with external partners (BCPs/LSPs/LAs) in liaison with cross-functional teams (technology, business, operations, credit & risk, data science, compliance, and finance) to ensure smooth and compliant processing.
  • Develop and implement SOPs and frameworks for loan origination, verification, underwriting, disbursal, and collection.
  • Monitor and optimize turnaround times (TAT), accuracy, and operational efficiency using Lean/Six Sigma/Process Automation tools, and continuous improvement initiatives across end-to end loan lifecycle.
  • Ensure adherence to RBI, NBFC, and fintech regulatory frameworks through ongoing audits and compliance checks.
  • Implement and monitor robust MIS reporting, dashboards, and operational trackers for leadership review.
  • Drive customer service excellence by handling escalations, supporting onboarding, and managing grievances.
  • Train, Mentor & Develop partner's team and internal junior team members for operations and process improvement best practices.
  • Vendor & partner management Monitor SLAs, track performance, and drive accountability with lenders, payment partners, and tech providers.

Who you need to be?

  • MBA/PGDM from a reputed institute (Tier 1 preferred).
  • 3+ years experience in process excellence/process improvement roles; experience in BFSI/Fintech/NBFC is mandatory.
  • Proven expertise in loan operations (individual loans, business loans, vehicle/equipment loans, supply chain finance).
  • Certifications in Lean/Six Sigma/PMP/ITIL are a plus.
  • Knowledge of regulatory compliance, audit readiness, and digital lending/RBI norms.
  • Strong analytical, problem-solving, and communication skills.
  • Experience in process automation, business analysis, and developing operational dashboards.
  • Proficiency in Excel, CRM, Power BI; familiarity with LOS/LMS/fintech platforms.
  • Ability to manage stakeholders, cross-functional teams, and external partners.
  • Fluency in English & Hindi is required, and any other vernacular languages would be an added advantage.

Preferred Qualities:

  • Strategic thinker with attention to detail and ability to drive measurable results.
  • Customer-centric approach.
  • Experience in scaling up operations and process excellence across geographies.

Job location

  • Bangalore (work from office)
  • 6 days working.

  • Manager – Process Excellence

    2 weeks ago

    Bengaluru, Karnataka, India ResultsCX Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    DescriptionSenior Manager – Process ExcellenceAbout the RoleWe're looking for a dynamic and results-oriented Manager – Process Excellence with a passion for driving transformation, optimizing operations, and embedding a culture of continuous improvement. This role will serve as a key change agent within the organization, leveraging Lean Six Sigma,...

  • Process Excellence Manager

    2 weeks ago

    Bengaluru, Karnataka, India TE Connectivity Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    This role conceives and drives sustainable process improvements in DDN procurement by simplifying, standardizing, and automating processes and workflows. It aims to drive agility in internal collaboration, decision-making, supplier engagement and cross-functional collaboration while leveraging data, reporting, insights and digitalization to enhance...

  • Process Excellence Manager

    2 weeks ago

    Bengaluru, Karnataka, India Supertails Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Process Excellence Manager – Customer ExperienceLocation: Bangalore (In-office)Company: SupertailsWork Mode: 6 days workingAbout the RoleSupertails is on a mission to redefine pet care through innovation, empathy, and efficiency. We are seeking a Process Excellence Manager who will play a pivotal role in shaping customer experience, drivingautomation, and...

  • Process Excellence Manager

    2 weeks ago

    Bengaluru, Karnataka, India, Karnataka TE Connectivity Full time

    This role conceives and drives sustainable process improvements in DDN procurement by simplifying, standardizing, and automating processes and workflows. It aims to drive agility in internal collaboration, decision-making, supplier engagement and cross-functional collaboration while leveraging data, reporting, insights and digitalization to enhance...

  • Process Excellence

    5 days ago

    Bengaluru, Karnataka, India Node Technologies Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Responsibilities:* Drive operational excellence through process improvement initiatives* Ensure compliance with regulatory standards* Lead product helpdesk operations for business excellence

  • Process Excellence Associate

    1 week ago

    Bengaluru, Karnataka, India Supertails Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Location:BangaloreExperience:1–2 yearsEmployment Type:Full-timeAbout the RoleWe are seeking a detail-oriented and drivenProcess Excellence Associateto join our team. This role will play a key part in strengtheningclinic operations and process implementation, with a focus on improving efficiency, standardization, and scalability across functions. The ideal...

  • AM - Process Excellence

    3 days ago

    Bengaluru, Karnataka, India Jupiter Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role :- Assistant Manager - Process ExcellenceExperience - 3+ yearsLocation - Bengaluru, KarnatakaWho we are :Money. A subject that's always on our mind. We go through a rollercoaster of emotions when it comes to money. That's why at Jupiter, our mission is to enable people to improve their relationship with money.We are a financial services platform that...

  • Process Excellence Specialist

    1 week ago

    Bengaluru, Karnataka, India Haleon Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Hello. We're Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we're improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of deep...

  • Process Excellence

    2 weeks ago

    Bengaluru, Karnataka, India, Karnataka Navi Full time

    Process Excellence - FundraisingLocation: BangaloreAbout the TeamThe Fundraising & Partnerships team at Navi works with external stakeholders, including investors and financial institutions, to secure capital and funds & to establish tech backed partnerships (like co-lending) essential for driving the Lending business. Their efforts ensure that the business...

  • Process Excellence Manager – Customer Experience

    1 day ago

    Bengaluru, Karnataka, India Supertails Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Supertails is on a mission to redefine pet care through innovation, empathy, and efficiency. We are seeking aProcess Excellence Managerwho will play a pivotal role in shaping customer experience, drivingautomation, and building scalable systems that reduce manual dependency.This role requires a strategic thinker with strong execution skills, a deep...