Customer Success Manager

4 days ago

Chennai, Tamil Nadu, India Cynosure Corporate Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Roles & Responsibilities:

  • 2-4 years of experience in customer success or a similar role. Should have work experience in the B2B SaaS domain and handling US or UK customers.
  • Proven ability to build and nurture long-term relationships with customers.
  • Experience in effectively managing customer expectations and providing satisfactory service.
  • Have a customer-first mindset and prioritise what matters to them.
  • Ability to listen actively to the customer, and understand their concerns or feedback to provide proper assistance.
  • Persuasiveness to encourage customers to adopt the new features or recommended solutions.
  • Proactiveness in identifying and resolving potential issues a customer might encounter.
  • Ability to collaborate and lead cross-functional teams to deliver excellent customer experience.
  • Empathetic and perceptive to understand the customers needs and offer timely assistance.
  • In-depth product knowledge to provide effective guidance and support.
  • Exceptional written and verbal communication skills.
  • Efficient time management to meet customer needs in a timely manner.
  • Good to have a Strong industry knowledge to ensure our practices and processes are aligned with the industry standards.
  • Ability to educate customers on product usage and mentor team members to support their growth.
  • Proficient in promoting the brand and the product through meaningful customer interactions.
  • Creative thinking skills to come up with innovative solutions for problems faced by our customers.

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