Associate It Manager

6 days ago

Chennai, Tamil Nadu, India Sightspectrum Full time ₹ 15,00,000 - ₹ 28,00,000 per year

Associate IT Manager - Chennai

Candidate should possess strong expertise in IT asset management, network administration, Mac and JAMF administration, and ticketing system implementation. Strong communication and coordination skills are essential, as the role requires cross-functional collaboration and project leadership.

Key Responsibilities:

  • IT Asset Management:

  • Manage the complete lifecycle of IT assets including procurement, deployment, tracking, and retirement.

  • Maintain accurate records in asset management systems and ensure audit compliance.

  • Optimize asset usage and enforce company policies regarding asset handling.

  • Ticketing System Implementation & Management:

  • Lead the implementation and customization of IT ticketing systems (e.g., ServiceNow, Freshservice, Jira).

  • Design service workflows, escalation paths, and user roles.

  • Provide training to IT staff and end-users on best practices and usage.

  • Mac & JAMF Administration:

  • Oversee the deployment, configuration, and maintenance of Mac devices across the organization.

  • Manage Apple devices using JAMF Pro, including policies, patching, and compliance.

  • Troubleshoot and support macOS environments and integrations with enterprise tools.

  • Network Administration:

  • Support the daily operations of network infrastructure including firewalls, switches, wireless APs, and VPNs.

  • Perform routine monitoring, performance tuning, and upgrades.

  • Assist in designing secure, scalable, and resilient network architectures.

  • Communication & Team Collaboration:

  • Serve as a liaison between IT and business units to understand and fulfill technology needs.

  • Provide regular updates, documentation, and reporting on project and support activities.
  • Ensure clear communication of technical issues to both technical and non-technical audiences.

Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or a related field.

  • 79 years of relevant IT experience, including:

  • IT asset management tools (e.g., Lansweeper, ServiceNow Asset Management).

  • Ticketing systems implementation or administration.
  • JAMF Pro administration and Mac endpoint management.

  • Network administration experience with Cisco, Fortinet, or similar platforms.

  • Strong analytical, troubleshooting, and organizational skills.

  • Excellent interpersonal and written communication abilities.

Preferred Certifications (a plus):

  • ITIL Foundation
  • JAMF Certified Admin
  • Apple Certified Support Professional (ACSP)
  • CompTIA Network+
  • CCNA or Microsoft Azure Administrator Associate

Work Environment:

  • Complete On-site
  • May require occasional off-hours support or travel
  • Dynamic, fast-paced team environment

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