Customer Support Executive--Work From Office
3 hours ago
Job description
We are expanding our customer support team and are looking for a proactive and dedicated customer service executive to assist our Australia & New Zealand customer base.
The Knowledge Academy is a globally recognized training and professional development organization, offering 30,000+ courses across various domains, including project management, IT, Data, Business, and leadership. We operate worldwide and are trusted by leading global brands and government organizations for our training excellence.
Shift Timing: 03 AM – 12 PM IST (AUS/NZ Shift)
Location: Bangalore (Work from Office)
Company: The Knowledge Academy
Key Responsibilities:
- Handle customer support tickets and email queries from AUS/NZ clients.
- Communicate effectively to understand customer needs and provide solutions.
- Coordinate with internal departments to ensure timely and accurate query resolution.
- Maintain high service quality and customer satisfaction levels.
Requirements:
- Previous experience in Customer Service/Support roles (preferred).
- Strong communication skills (written & verbal).
- Ability to multitask and prioritize tasks efficiently.
- Problem-solving attitude and a customer-first approach.
Why Join Us?
- Be part of a global training leader with clients across 190+ countries.
- Collaborative work culture and professional growth opportunities.
- Exposure to international customer interactions.
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