Customer Support Executive

1 week ago

Bengaluru, Karnataka, India Technodysis Full time ₹ 2,40,000 - ₹ 3,00,000 per year

Role: Customer Support Executive (Inbound Calling Process)

Location: Bangalore/Noida - Work From Office

Experience: 1 - 3 years in Customer Support/Call Centre/BPO

Notice Period: Immediate to 15 days

Salary - INR 20000/- to 25000/- Per month

About the Role:

We are hiring enthusiastic and customer-focused professionals for inbound calling process. The role involves handling customer queries, providing accurate information and ensuring a smooth customer experience.

Key responsibilities.

  • Handle inbound calls related to client (Electric) products and Services
  • Resolve customer queries efficiently while ensuring customer satisfaction
  • Provide product and service information both in Hindi and English
  • Record and update customer interactions accurately in the system
  • Escalate unresolved issues to the concerned department in a timely manner
  • Maintain quality standards and follow process guidelines

Required Skills and Qualification

  • Minimum qualification:+2/Intermediate (Graduate Preferred)
  • Proficiency in Hindi and English is mandatory
  • Excellent verbal communication and listening skills
  • Ability to handle customer interactions with patience and empathy.
  • Basic computer knowledge (MS Office, email, CRM tools)

Other details:

  • Candidates must work from Office - Bangalore or Noida
  • Rotational shifts may apply based on Business requirements.

Shift timings :

  • For Male 24*7 & For Female Employees 7am-7pm Window
  • 6 Days working
  • No Fixed Off

Selection process:

  • HR Round followed by Versant
  • OPS Round
  • Client round

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