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Customer Support Executive Night Shift--Work From Office
2 weeks ago
Company Description
The Knowledge Academy is a global leader in providing high-quality training and certification courses across various domains. Founded in 2009, we offer an extensive range of courses covering diverse topics like project management, IT, business analysis, leadership, digital marketing and more. We have successfully delivered training solutions to clients in more than 190 countries. The Knowledge Academy has partnered with the world's leading organisations to provide globally recognised certification courses. Our expert instructors have extensive industry experience, providing learners with real-world insights and practical knowledge. We are committed to delivering the highest quality training to our clients, regardless of their location or learning style.
Role Description
This is a full-time on-site role for a Customer Support Specialist located in Bengaluru. The Customer Support Specialist will be responsible for providing exceptional customer support, resolving technical issues, and ensuring customer satisfaction. The role involves working closely with customers to address their inquiries and concerns, providing generic assistance and resolving escalation.
Qualifications
- Excellent customer support and interpersonal skills
- Ability to ensure customer satisfaction and resolve customer issues
- Coordinate with operations, sales, technical, virtual support team to resolve escalations
- Analytical skills to identify patterns and provide effective solutions
- Strong written and verbal communication skills
- Ability to work well in a team and collaborate effectively
- Prior experience in a customer support role is a must
- Customer handling experience in B2B is plus
- High dynamic thinking and problem solving skills
