Night Shift Operations Manager

Company Overview

Hiring and exam processes today are slow, manual, and prone to bias. Talview changes that.

We empower organizations to hire and assess at scale with speed, integrity, and fairness—no matter where

candidates are. With Gen AI at the core, Talview automates interview scheduling, proctoring, and candidate

screening—so teams spend less time on admin and more time discovering real talent.

Alvy, the world's first AI Proctoring Agent, ensures secure, scalable exam monitoring, while Ivy, our conversational

AI Interviewer, transforms first-round interviews with instant, bias-free candidate engagement.

Trusted by leading organizations in 120+ countries and used for 10 million+ assessments, Talview delivers faster,

smarter, and fairer hiring and credentialing.

Job Description: Night Shift Operations Manager

Position: Night Shift Operations Manager

Location: Bangalore, India

Shift: Night Shift (5:00 PM – 2:00 AM IST)

Reporting to: VP of Operations

Role Overview

We are seeking an organized and proactive Night Shift Operations Manager to oversee the smooth functioning of

night shift operations in our Bangalore office. This role is primarily administrative, ensuring that all teams—

including Technical Support, Managed Services, Customer Success (CS), Sales, and Demand Generation—are

functioning effectively during the night shift.

The role involves coordination, issue escalation, and basic supervision while ensuring compliance with company

policies and procedures.

Key Responsibilities

1. Night Shift Coordination

2. Act as the primary point of contact for all night shift operations across Technical Support, Managed

Services, Customer Success, Sales, and Demand Generation.

• Monitor attendance, shift adherence, and ensure all teams are adequately staffed.
• Coordinate with team leads of each function to address any immediate concerns or operational

bottlenecks.

1. Administrative Management

2. Maintain night shift rosters and ensure compliance with shift schedules.

3. Handle any last-minute adjustments in staffing or support.
4. Ensure all team members adhere to standard operating procedures (SOPs) for their respective functions.

5. Conduct regular floor walks to monitor team activities and maintain a productive work environment.

6. Escalation Management

7. Act as the first point of escalation for any operational or customer-related issues during the night shift.

8. Coordinate with respective function managers for quick resolution.

9. Document escalations and their resolutions for future reference.

10. Reporting and Documentation

11. Maintain accurate records of night shift activities, including attendance, incident logs, and shift reports.

12. Prepare and share end-of-shift reports with the COO and relevant functional leads.
13. Track and monitor key performance metrics for each department and escalate issues when targets are at

risk.

1. Compliance and Security

2. Ensure compliance with company policies, including data security, information privacy, and workplace

ethics.

• Conduct regular checks to ensure that security protocols are followed by all teams.

• Coordinate with the facilities team for any night shift facility-related issues.

• Communication and Collaboration

• Serve as the bridge between night shift teams and their respective line managers, ensuring any issues or

feedback are communicated effectively.

• Conduct brief start-of-shift and end-of-shift meetings to align teams and ensure a smooth transition.
• Support cross-functional collaboration for any urgent customer requests or internal requirements.

Required Qualifications

• Bachelor's degree in business administration, Operations Management, or related field.
• 5+ years of experience in administrative or operations management roles, preferably in a technology or

SaaS company.

• Experience managing or coordinating cross-functional teams, especially during night shifts.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office (Excel, Word, PowerPoint) and ticketing or CRM tools (e.g., Zendesk, HubSpot).
• Willingness to work night shift (4:00 PM – 1:00 AM IST).

Preferred Qualifications

• Experience in a customer-facing environment (Technical Support, Customer Success, Sales).
• Understanding of AI-driven solutions, remote proctoring, or online assessment services.

Why Talview?

• Join a fast-growing, innovative company at the forefront of AI-driven proctoring and exam security.
• Work with a global team that values innovation, collaboration, and excellence.
• Enjoy a competitive salary and benefits, along with a dynamic work environment.

Working at Talview has its perks

The following are some benefits you can expect from us in return If there's something important to you that's not

on this list, talk to us :)

• Extraordinary chance to scale growth
• Competitive salary
• Fully stocked pantry with healthy fruits, snacks, gourmet coffee
• 5 Days working
• Whatever equipment helps you get your job done
• Quarterly team lunches and annual team building events
• Team gatherings and company parties