Desktop Engineer

3 weeks ago

Bengaluru Karnataka India, Karnataka Creatigrity Technologies Pvt Ltd Full time

Company: Creatigrity Technologies Private Limited

Location: 175, EPIP 2nd Phase, KIADB Industrial Area, Brookefield, Bengaluru, Karnataka – 560066

Shift: Night Shift

Position Overview

Creatigrity Technologies is looking for a Desktop Engineer with strong troubleshooting skills to provide end-to-end IT support across hardware, software, network, and communication systems. The ideal candidate should have hands-on experience resolving Outlook, LAN/WAN, Wi-Fi, VOIP, and hardware issues, while coordinating with service providers and vendors to ensure smooth IT operations.

Key Responsibilities
  • Email & Outlook Support
  • Create, configure, and delete Outlook user accounts.
  • Troubleshoot Outlook email sync, login, and configuration issues.
  • Manage mailbox permissions, PST files, and connectivity with Exchange/Office 365.
  • Networking & Connectivity
  • Troubleshoot LAN/WAN, Wi-Fi connectivity, and DNS/DHCP issues.
  • Monitor and maintain network performance, escalating major outages.
  • Assist in IP configuration, subnet troubleshooting, and switch/port issues.
  • VOIP & Communication Tools
  • Troubleshoot VOIP-related issues including Communicator, Access Metrix, and softphone clients.
  • Ensure proper connectivity and call quality across systems.
  • Hardware & System Maintenance
  • Diagnose and resolve issues related to RAM, hard disks, SNTP, printers, desktops, and peripherals.
  • Perform routine preventive maintenance and upgrades.
  • Coordinate with desktop suppliers and vendors for warranty claims/replacements.
  • Service Provider Coordination
  • Liaise with Internet Service Providers (ISP) to resolve outages and downtime.
  • Coordinate with UPS vendors to ensure power backup availability.
  • Manage AMC vendors for desktop and hardware support.
  • General IT Support
  • Provide L1/L2 IT support for end-users on applications and system-related issues.
  • Handle software installations, updates, and license management.
  • Monitor and report on IT infrastructure health.
  • Maintain asset inventory, IT documentation, and ticketing systems.
  • Shift & Communication
  • Provide support during night shift operations.
  • Maintain effective communication with team members and stakeholders for seamless IT support.
Required Skills & Qualifications
  • Diploma / Graduate in Computer Science, IT, or related field.
  • 2–5 years of experience in Desktop/IT Support.
  • Strong knowledge of Outlook, Office 365, LAN/WAN, Wi-Fi troubleshooting.
  • Familiarity with VOIP tools and hardware components.
  • Hands-on with IT ticketing systems and remote desktop tools.
  • Strong analytical and problem-solving skills.
  • Good communication skills to interact with service providers and internal teams.
  • Willingness to work in Night Shift.


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