Desktop Engineer

4 weeks ago

Bengaluru Karnataka India, Karnataka Tata Consultancy Services Full time

Essential Functions of the Job:


  • Enable the business through technology
  • Develop and deliver desktop systems and solutions
  • Effectively and efficiently support projects during their engineering and transition phases
  • Lead small project teams and subject matter teams as required
  • Maintain adherence to architectural standards/principles, global product-specific guidelines, usability design standards, and security.
  • Provide support and documentation to assist in sustaining the project during the transition to production.
  • Provide feedback regarding Desktop Engineering methodologies, standards and leading practices.
  • Identifies potential points of contention for missed activities and notify leadership of situation and remediation plan.
  • Produce accurate, brief and clearly written documents and presentations tailored to audience needs and expectations.
  • Minimizes technical exposure and risk on projects
  • Understand strategic goals/objectives and translate that into actionable plans.
  • Partners and works with the business and external vendors to ascertain and plan any proposed modifications necessary when introducing a new service or application.
  • Design and operate Windows Update for Business/Autopatch rings
  • Deliver secure configurations using Windows 11 Security Baselines
  • Build observability with Nexthink and Intune/Power BI reporting to measure deployment success, and application deployment health.
  • Lead L4 escalations for platform, driver, and firmware issues with OEMs; conduct root cause analysis and implement preventative changes.
  • Author release notes, implementation plans, and support KBs for Operations; ensure handover quality and readiness of Service Desk/field teams.
  • Partner across Security, Network, Collaboration, and Procurement to land compliant solutions that balance risk, cost, and user experience.

Analytical/Decision Making Responsibilities:

  • Find root cause of problematic issues and determine best method to address them.
  • Design and implement solutions to alleviate potential points of failure, pain points and bottle necks.
  • Assist Product owners in classifying and prioritizing issues related to their products.
  • Use telemetry and reporting data to find trouble areas in the desktop ecosystem. Monitor and enhance digital employee experience (DEX).
  • Proactively anticipates project issues before they occur; defines the problem; identifies possible causes; works with team to identify solutions; selects and implements most appropriate solution
  • Applies judgment in implementing Desktop Engineering methodologies, processes, and practices to specific requirements of projects/programs which may include product design engineering, information security, code maintainability and reliability.
  • Provide recommendations and analytical expertise on requests raised by projects
  • The role requires some consultative questioning, influence management and critical thinking skills to understand a current directive and identify and design viable engineering solutions that are both cost effective and supporting the value to the business.
  • Collaborate with Service Desk, Security, and Infrastructure teams to ensure seamless service delivery.
  • Maintain documentation including runbooks, operations manuals, and training materials.

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