
Customer Service
10 hours ago
Key Responsibilities
- Handle inbound and outbound customer interactions for the Australian telecom client (IINET).
- Assist customers with billing-related queries, account updates, and payment issues.
- Provide accurate information and resolve complaints within defined SLAs.
- Maintain high standards of customer satisfaction and service quality.
- Document all customer interactions in the system accurately.
- Adhere to compliance, process guidelines, and company policies.
- Work effectively in a team-oriented environment to achieve targets (AHT, CSAT, FCR).
- Ensure first call resolution by understanding and addressing customer concerns efficiently.
- Adapt to process updates and training inputs to enhance service delivery.
About Company: Internship Studio is a platform designed to help students build their profiles by offering the right exposure to develop essential skills in their respective domains. By logging in, students can immerse themselves in both the technical and organizational aspects of the industry. Internship Studio provides local industry exposure, allowing students to work and learn from professionals, applying the skills they gain toward creating a learning-based ecosystem. To further this mission, Internship Studio strives to: encourage students to work on projects and learn from professionals, infuse a spirit of learning through top-tier mentorship, and bridge the gap between theoretical knowledge and practical experience by providing both training and internship opportunities.
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