Freight Forwarding Customer Support

5 days ago

Bengaluru, Karnataka, India Ciel HR Full time ₹ 4,80,000 per year
  • Create/complete shipment details in our internal transport management system, coordinate with all involved stakeholders + organize transport based on the customer promise, obtain DG approvals where required, escalating discrepancies as required.
  • To monitor + report on operational performance of carriers + other vendors as well as ensuring strong data quality is available for timely + accurate customer reporting.
  • To create files for consolidation containers (Master).
  • To review + ensure alignment of shipping instructions including clarifying any deviations/conflicts while taking country regulations, export compliance, rate + routing information into consideration.
  • To issue + accurately submit/issue all required documentation (issue BAL specimen, carrier OBL instructions, VGM and security filings, sales invoices) within 24 hours of departure.
  • To ensure departure confirmations (or deviations v. scheduled) are shared with CCLs.
  • To release BAL B/L as per Financial Guidelines + working instructions.
  • To ensure cost awareness + efficiency through timely, accurate cost/revenue updates including profit maximization by providing cost awareness to the CCLs.
  • To check + verify incoming supplier invoices, including initiating + resolving any rate discrepancies.
  • To support and resolve claims + disputes.
  • Your Skills and Experiences
  • At least 5-10 years of experience in freight forwarding, logistics, or a related field.
  • Preferred candidate who has handle 'Export' customer care; good in custom procedures.
  • Excellent communication and interpersonal skills to handle customer inquiries and resolve issues effectively.
  • Strong attention to detail to manage multiple tasks and ensure accuracy in documentation and shipment tracking.
  • Ability to address and resolve issues proactively, ensuring smooth operations and customer satisfaction.

Further Details contact HR Or Drop your cv to

Job Type: Full-time

Pay: ₹25, ₹40,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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