IT Helpdesk Support Specialist

23 hours ago

Remote, India Anancion Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We are seeking a motivated and experienced IT Helpdesk Support Specialist to join our one of our client's team. In this role, you will be the first point of contact for the client's US-based customers, providing top-notch technical support for their IT infrastructure. If you are a problem-solver with a passion for technology and excellent communication skills, we want to hear from you

Please Note: This is a full-time, remote position based in India. It is mandatory to work during US business hours, which corresponds to a permanent night shift schedule in India.

Work Schedule: US Business Hours (Mandatory)
  • This position strictly requires working in alignment with US time zones (e.g., Eastern or Pacific Standard Time).
  • This is a permanent night shift role for candidates based in India.
  • Please apply only if you are willing and able to commit to a long-term night shift schedule.
Key Responsibilities
  • Provide first-level technical support to US-based end-users for issues related to PCs, laptops, printers, and software applications.
  • Troubleshoot and resolve issues with Windows Servers, including Active Directory user/group management and permissions.
  • Assist with basic firewall and network connectivity issues (TCP/IP, DNS, DHCP, VPN).
  • Manage and prioritize support tickets using our helpdesk system, ensuring timely resolution and clear communication.
  • Install, configure, and maintain computer hardware, software, systems, and networks.
  • Administer Office 365 accounts, including email and application support.
  • Create and maintain documentation for technical procedures and user guides.
Required Qualifications & Skills
  • Minimum 1.5 years of hands-on experience providing IT support specifically for US-based clients and their infrastructure.
  • Excellent verbal and written English communication skills are absolutely essential for interacting with American clients.
  • Strong proficiency in troubleshooting Windows 10/11 and Windows Server (2016/2019/2022) environments.
  • Hands-on experience with Active Directory (user account creation, password resets, group policy).
  • Familiarity with Office 365 administration.
  • Basic understanding of networking concepts and experience with firewall administration (e.g., SonicWall, Cisco, Palo Alto).
  • Proven ability to work independently in a remote setting and manage time effectively.
What We Offer
  • Competitive salary package.
  • Opportunity for professional growth and learning.
  • A supportive and collaborative remote work culture.
  • The chance to work with modern technology and international clients.

If you meet the above requirements and are ready for a challenging yet rewarding role, please apply with your updated resume.

Job Types: Full-time, Permanent

Benefits:

  • Paid sick time
  • Paid time off
  • Work from home

Experience:

  • IT Helpdesk: 1 year (Required)

Language:

  • English (Required)

Shift availability:

  • Night Shift (Required)

Work Location: Remote

  • IT Helpdesk Technician

    7 days ago

    Remote, India Porch Full time

    Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners...

  • IT Helpdesk Executive

    2 weeks ago

    Remote, India edutinker Full time

    **About the Role** We are looking for a motivated and tech-savvy **Tech Support Intern** to join our IT team. As a Tech Support Intern, you will assist with diagnosing software issues, resolving user problems, and supporting day-to-day IT operations. This is an excellent opportunity to gain hands-on experience in technical support, system administration,...

  • Freelance Sales Executive

    1 day ago

    Remote, India Mak Stalwart Full time

    **Location**: Remote / Work-from-Anywhere **Type**: Freelance / Commission-Based **Industry**: Information Technology, Managed Services, Digital Solutions **Experience**: 7+ years in B2B IT Sales or Tech Solutions Sales **About the Role** We are seeking a passionate and target-driven **Freelance Sales Executive** to promote and sell our **IT services, tech...

  • Tech Support Specialist

    2 weeks ago

    Remote, India beBeeAssetPerformanceManagement Full time ₹ 1,50,000 - ₹ 28,00,000

    Job TitleWe are seeking an experienced professional to join our team as a Tech Support Specialist. This role requires strong technical skills and the ability to work independently in a fast-paced environment.

  • Content Support Specialist

    7 days ago

    Remote, India Qbits Education Pvt. Ltd Full time ₹ 3,00,000 - ₹ 3,20,000 per year

    Do you possess experience and passion for providing Content Support?We are hiring a motivated Content Support Specialist to join our teamYour role will involve providing content support by managing the Learning Management System, handling content tasks, troubleshooting document formatting issues, and ensuring the smooth presentation of materials.Roles and...

  • Salesforce L1 Support Engineer

    2 weeks ago

    Remote, India AV Technosys Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Location: Remote | Full-TimeExperience: 1-2 YearsAre you passionate about problem-solving and customer support? Join our team as a Salesforce L1 Support Engineer and play a key role in ensuring the smooth day-to-day operations of Salesforce for our internal users.Key Responsibilities:Act as the first point of contact for Salesforce user support and technical...

  • Audit Supervisor

    1 week ago

    Remote, India Asa Support Full time

    You will be working with a team of Certified Professional Accountants (CPAs) and on-boarding specialists (staff accountant) in Canada. You will also assist in working on customer engagement in Canada. **Scope of work**: - Compilation of financial statements under the CSRS 4200. - Financial statements review under CSRE 2400. - Financial statements audit...

  • Customer Support Executive

    2 weeks ago

    Remote, India Paramhansh technology Pvt. Ltd. Full time ₹ 29,394 - ₹ 3,58,783 per year

    Supply Chain Monitoring and customer supportCostboHybrid jobJob DescriptionBBA / BCOM + 1 years experienceMust have worked with Supply chain Monitoring and/or Support activites for business growthInformation & Inclination of Industry, Trends, business & Ecommerce applicationsHands-on knowledge about Social Networking Site - Facebook, Instagram & Newer Tools...

  • Sales operation support

    24 hours ago

    Remote, India Tech Next Full time ₹ 30,00,000 - ₹ 35,00,000 per year

    Sales & Operations Support Specialist (Full-Time)Location: Offshore – Remote SupportShifts (ET): 4:00 AM–12:00 PM OR 2:00 PM–10:00 PM (flexible, 3rd shift possible)Engagement: Full-TimeExperience: 6+Role OverviewWe are hiring a Sales & Operations Support Specialist to provide administrative, operational, and technical support for ATG's wireless...

  • IT Support Executive

    2 weeks ago

    Remote, India Tagway RFID Solutions JLT Full time

    Opportunity to work with Taway RFID a leading technology solutions company based out of UAE that provides solutions to Jewelery, Retail, Asset and Hospitality industry among others for over 15 years. **Responsibilities**: - Ensure that processes and guidelines are followed. - Escalate any service irregularities to your superior. - Work closely with IT...