IT Helpdesk Support Specialist

4 days ago

Remote, India Anancion Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We are seeking a motivated and experienced IT Helpdesk Support Specialist to join our one of our client's team. In this role, you will be the first point of contact for the client's US-based customers, providing top-notch technical support for their IT infrastructure. If you are a problem-solver with a passion for technology and excellent communication skills, we want to hear from you

Please Note: This is a full-time, remote position based in India. It is mandatory to work during US business hours, which corresponds to a permanent night shift schedule in India.

Work Schedule: US Business Hours (Mandatory)
  • This position strictly requires working in alignment with US time zones (e.g., Eastern or Pacific Standard Time).
  • This is a permanent night shift role for candidates based in India.
  • Please apply only if you are willing and able to commit to a long-term night shift schedule.
Key Responsibilities
  • Provide first-level technical support to US-based end-users for issues related to PCs, laptops, printers, and software applications.
  • Troubleshoot and resolve issues with Windows Servers, including Active Directory user/group management and permissions.
  • Assist with basic firewall and network connectivity issues (TCP/IP, DNS, DHCP, VPN).
  • Manage and prioritize support tickets using our helpdesk system, ensuring timely resolution and clear communication.
  • Install, configure, and maintain computer hardware, software, systems, and networks.
  • Administer Office 365 accounts, including email and application support.
  • Create and maintain documentation for technical procedures and user guides.
Required Qualifications & Skills
  • Minimum 1.5 years of hands-on experience providing IT support specifically for US-based clients and their infrastructure.
  • Excellent verbal and written English communication skills are absolutely essential for interacting with American clients.
  • Strong proficiency in troubleshooting Windows 10/11 and Windows Server (2016/2019/2022) environments.
  • Hands-on experience with Active Directory (user account creation, password resets, group policy).
  • Familiarity with Office 365 administration.
  • Basic understanding of networking concepts and experience with firewall administration (e.g., SonicWall, Cisco, Palo Alto).
  • Proven ability to work independently in a remote setting and manage time effectively.
What We Offer
  • Competitive salary package.
  • Opportunity for professional growth and learning.
  • A supportive and collaborative remote work culture.
  • The chance to work with modern technology and international clients.

If you meet the above requirements and are ready for a challenging yet rewarding role, please apply with your updated resume.

Job Types: Full-time, Permanent

Benefits:

  • Paid sick time
  • Paid time off
  • Work from home

Experience:

  • IT Helpdesk: 1 year (Required)

Language:

  • English (Required)

Shift availability:

  • Night Shift (Required)

Work Location: Remote

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