Helpdesk Process Admin

**Join The Credit Pros for a 100% FULL-TIME REMOTE OPPORTUNITY**:
**Unlock Your Potential in the Thriving Credit Industry**

Are you ready to take your career to new heights? At The Credit Pros, we believe that unique perspectives drive innovation and success. We're seeking talented individuals who are passionate, eager to learn, and thrive on fresh challenges. If you're ready to join a team that works hard and plays hard, look no further - you're destined to be a future TCP employee.

**About Us**:
The Credit Pros is a national leader in credit repair, dedicated to helping clients eliminate negative, inaccurate, outdated, and erroneous items from their credit reports. Our mission extends beyond repair - we educate clients on how the credit system works and empower them to proactively improve their financial well-being. As an Inc. 5000 company, we're at the forefront of industry growth, committed to building an exceptional organization that positively impacts the lives of both our clients and employees. Our dedication to excellence has earned us recognition as one of Inc. Magazine's top 50 places to work and a prestigious Smart CEO Magazine Corporate Culture Award.

**Summary**:
The Helpdesk Process Admin ensures seamless technology support, operational efficiency, and process compliance across the sales team. This role provides first-level technical assistance, manages system assignments, monitors compliance tools, and supports training and development initiatives. Additionally, the role serves as the primary Point of Contact (POC) for sales-related tech support, coordinating closely with offshore partners to maintain system performance, conduct audits, and develop sales tech processes.

**What you’ll be doing**:

- **Tech Stack Ownership**:Troubleshoot, investigate, maintain, support, resolve, track and report usage, functioning and problems with Sales Team’s software and technologies
- **Onboarding & Access Management**: Provide agents with system access, assign them to their teams, dialer skills and queue priorities based on H2S reporting
- **Compliance**: Ensure agents are complying with technical requirements, tool usage & sales fraud guidelines
- **Point of Contact**:Lead, test and collaborate with IT & offshore partners to resolve software and technology issues for efficient and effective operations of the Sales Team.
- **Training**:Provide support and help new agents learn and effectively use assigned tools.
- **SOP Initiatives**: Lead development & documentation of SOPs for the Sales department

**Requirements**:
**What we are looking for**:

- Knowledge and experience of sales tech stack including omnichannel contact center software **(Hodu)**, Notetaking AI-Assistant **(Krisp)**, ticketing and project management **(Jira)**, CRMs **(HoduCC and Salesforce)**, sales trackers, etc.
- Excellent problem-solving and communication skills
- Ability to multitask and manage time-sensitive tasks
- Detail-oriented with strong documentation and reporting abilities
- Experience in system testing, troubleshooting, and system maintenance
- Familiarity with troubleshooting software and hardware, as well as sales process management\
- Experience in sales operations or customer service support roles

**Benefits**

**What’s in it for you**:

- An opportunity to become a part of leading US based credit repair service provider
- Fulltime-Permanent role
- 100% Remote Work + Great Work Environment
- Base Salary: $5 to $6/hr
- Employee development, Management training, coaching & upskilling.
- Flexible Accruing Paid Time Off
- Company Holidays
- Birthday Time Off
- Eligible for health benefits after one (01) year of association

**Join Our Team**:
At The Credit Pros, we foster an inclusive environment that welcomes applicants from all backgrounds, regardless of race, gender, orientation, gender identity or expression, economic class, color, ability, disability, age, religious beliefs or disbeliefs, or status. We believe that everyone deserves equal opportunities to grow and succeed.