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Global Scape Admin
2 weeks ago
Exp: 7-10 yrs Location : Hyderabad | Remote Role: GlobalScape Admin
Job description:
• Administer Electronic File Transfer Program using GlobalScape
• Maintain compliance to avoid risks of outages or compromised data Communicate ideas and information effectively via oral and written communication to diverse audiences.
• Ensure the security of file transfers utilizing protocols such as HTTPS, FTPS, SFTP
• Create PowerShell Scripts for file transfers and utilities.
• Resolve technical problems effectively and efficiently working with internal functional and software development teams, and external vendors to identify root causes and solutions.
• Log service requests with vendors and coordinate diagnostics, requested actions and testing with functional teams.
• Identify and implement system process improvements leveraging the software, best practices, automation, innovation and technology upgrades.
• Contribute to the creation of Support Design Specification and Support Supplement Documents.
• Provide ad-hoc reporting as required by the business.
• Adhere to Customer Solution Delivery Framework, Incident Management, and Change Management procedures.
• Lead or assist with day-to-day service delivery issues and processes as required.
• Work with project teams to understand the concepts and technical infrastructure of the to-be implemented modules/functionalities and create / document operations procedures.
Minimum qualifications
• BE/B Tech/MCA
• Excellent written and verbal communication skills
Mandatory qualifications
• Global Scape Administration.
• GlobalScape File transfer tool working knowledge
• INC Management, Problem Management and other ITIL processes
