Client Consulting Manager

Job Description

Team Summary

Visa Consulting and Analytics (VCA) drives tangible, impactful and financial results for Visas network clients, including both financial services and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, Visa Consulting and Analytics solves the most strategic problems for our clients.

The India & South Asia (InSA) Consulting Market team within Visa Consulting & Analytics provides consulting and solution services for Visas largest issuers in India, Sri Lanka, Bangladesh, Nepal, Bhutan & Maldives. We apply deep expertise in the payments industry to provide solutions to assist clients with their key business priorities, drive growth and improve profitability. The VCA team provides a comprehensive range of consulting services to deliver solutions that address unique challenges in areas such as improving profitability, strategic growth, customer experience, digital payments and running risk.

You will join our consulting team and play a role in delivering and implementing high impact projects and solutions with clients across the Payments Ecosystem which includes Issuers, Acquirers, Merchants, Fintechs etc. This person will develop initiatives to promote balanced and profitable growth, thereby ensuring that Visa is both the preferred brand and an outstanding business partner. The main objective of the role is to help deepen client relationships, identify consulting opportunities and optimize client performance by helping them implement campaigns and strategies recommended by Visa. This role is based in our Mumbai office and reporting into the Head of Visa Consulting and Analytics, India and South Asia.

What a Client Consulting Manager does at Visa:

The three responsibility areas are:

• Drive business and pipeline development of Visas Consulting and Advisory services with specific revenue targets as per the annual plans for India
• Lead high-impact solutioning & delivery that meet the high standards leading to high NPS & repeat engagements
• Develop Consulting practice area within the assigned client cohort & contribute to Thought Leadership

Your responsibilities will include:

• Using VISA and external data to analyze client needs across the focus markets and identify opportunities for consulting assignments with VISAs key clients
• Develop a pipeline of projects in partnership with the Client Relationship Management teams, deliver engagement proposals and secure new consulting assignments with clients, as well as re-engagements opportunities via a consultative sales approach
• Lead regular strategic & planning discussions at client level collaborating with internal Visa teams and key stakeholders at clients
• Manage, facilitate and implement consulting services and meet engagement deliverables (engagement objectives, project scope, budget, paperwork, external consultants' supervision and project delivery)
• Design and deliver compelling presentations to illustrate findings, ideas, recommendations within consulting engagements and more broadly, at times physically support implementation at the client site
• Collaborate cross-functionally (marketing, sales, risk, client services, products & innovation) and across global regional teams to execute projects in ways that use the breadth and depth of Visas resources
• Collaborate with other VCA team members ensuring the delivery of high-quality consulting deliverables
• Commercialize new set plays that are rolled out across InSA clients

Potential projects could include portfolio management diagnostics, assessments of digital product and marketing strategies, product design and launch, development of industry landscape evaluations to inform payments strategies, and optimization of client customer experience and supporting processes.

Why this is important to Visa

Visa is committed to meeting a broader set of our clients needs which in turn help to diversify our revenue. Visa Consulting and Analytics is a leading contributor to achieving this strategy. The Client Consulting Manager is responsible for delivering this objective for India and South Asia clients.

What you will need:

Having already accumulated a variety of experience, you will be curious about the payment industry and keen to work alongside an experienced team in gaining a deeper understanding. You will be comfortable in presale consulting engagement, delivery of a project, managing a project end to end and relish the opportunity to work closely with clients to influence their future performance. As a Manager, you should be a strong leader, working with the client senior management team, and internal client relationship and account executives in Visa.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Locations - Job Location: Mumbai, INDIA

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