Call Centre Team Leader

1 week ago


Cochin, Kerala, India AC Milan Academy Kerala Full time ₹ 1,80,000 - ₹ 2,40,000 per year

Job Title: Telecalling Team Lead

Location: Kochi, Kerala

Company: Leading Aesthetic Clinic

Salary: ₹15,000 – ₹20,000 (Full-time)

Joining: Immediate

Job Description

We are urgently hiring an experienced Telecalling Team Lead to join our growing team at a reputed aesthetic clinic in Kochi. The ideal candidate will have proven leadership experience, a strong background in telecalling, and the ability to drive performance while ensuring excellent customer engagement.

Key Responsibilities

  • Lead and manage a team of telecallers to achieve monthly targets.
  • Oversee outbound calling operations and ensure effective promotion of clinic services.
  • Maintain high standards of communication, customer engagement, and satisfaction.
  • Monitor calls, provide feedback, and implement performance improvement plans.
  • Prepare and maintain reports on team productivity, customer interactions, and sales conversion.
  • Collaborate with management for campaign planning and performance strategies.

Requirements

  • Minimum 5 years of team leadership experience, with at least 2 years in telecalling.
  • Strong leadership, motivational, and people management skills.
  • Proficiency in English (mandatory); knowledge of Arabic will be an added advantage.
  • Excellent communication, time management, and organizational skills.
  • Proven record of meeting sales targets and improving team performance.
  • Female candidates preferred.

Education & Experience

  • Education: Bachelor's degree (Preferred)
  • Experience: Telemarketing – 2 years (Required)

Other Details

  • Job Type: Full-time, In-person
  • Location: Kochi, Kerala (Candidates must be able to commute or relocate before joining)

Be a part of Kochi's leading aesthetic clinic and take the next step in your leadership career

Job Type: Full-time

Pay: ₹15, ₹20,000.00 per month

Work Location: In person


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