Sales Team Leader

3 days ago

Cochin, Kerala, India Adi Institute Of Quality Engineers Full time ₹ 28,80,000 - ₹ 50,40,000 per year

Full job description

Role Overview:

The Telesales Team Leader is responsible for monitoring and managing a team of Telesales executives, who are involved in converting potential leads into sales, thereby generating revenue.

Key Responsibilities:

  • Monitoring and managing a team ofTelesales executives and driving productivity
  • Segregating and assigning leads across the team
  • Ensuring that the executives meet the hourly/daily/monthly targets and sending reports to the manager on various metrics
  • Periodically reviewing the performance of the team, constantly motivating executives
  • Analyze various reports to enhance productivity and conversions
  • Achieve KPI (Key Performance Indicator) and productivity targets
  • Management and reporting of KRA (Key Result Area)
  • Prepare and submit periodic Team performance reports (Daily/Weekly/Monthly) Audit Calls and identify the training requirements of each team member
  • To ensure that at no point in time the team lacks supervision
  • Attending call calibrations with quality and training team
  • Client interaction as and when required; incorporate feedback into the system.
  • Give timely & real time feedback with a view towards improving Operational and individual efficiency.

Skill and Competencies required:

Functional

  • Process Knowledge
  • People Management Skills
  • Ability to underatand and interpret data
  • Customer Orientation
  • Language skills – English / Regional language
  • Telemarketing / Selling Skills
  • Data analytics

Behavioral

  • Values – Integrity / Honesty / Respect
  • Communication – Oral & Written skills / Listening
  • Executive Presence
  • Business / Telephone Etiquette
  • Influencing Skills
  • Empathy
  • Self-driven / Initiative
  • Ability to manage stress
  • Willingness to learn

Working Time Full-time ( 9 am to 5.30 pm)

Experience:

  • sales: 4+ years (Preferred)
  • tele sales: 4+ year (Preferred)
  • total work: 5 years (Preferred)

Contact No :

Job Types: Full-time, Permanent

Pay: ₹20, ₹35,000.00 per month

Education:

  • Bachelor's (Preferred)

Experience:

  • total work: 1 year (Preferred)

Work Location: In person

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