BPO Team Leader
7 days ago
Job Description: BPO Team Leader
Industry: Telecommunications
Role Overview
We are seeking a dynamic and results-driven BPO Team Leader to lead and manage a team of tele callers. The ideal candidate will have a strong background in sales, marketing, and team management, with a focus on meeting and exceeding targets.
Key Responsibilities
Team Management
· Supervise, mentor, and motivate tele callers to achieve daily, weekly, and monthly sales and service targets.
· Monitor team performance and provide regular feedback to ensure continuous improvement.
Target Achievement
· Strategize and implement effective plans to meet sales and marketing goals under pressure.
· Ensure team members meet individual and collective performance metrics.
Communication & Training
· Conduct regular team meetings to address challenges, share updates, and motivate the team.
· Train team members in product knowledge, customer handling, and effective sales techniques.
Operational Oversight
· Manage day-to-day operations, ensuring smooth workflow and resolving issues promptly.
· Prepare and present performance reports to management.
Customer Focus
· Ensure excellent customer experience while addressing queries and concerns efficiently.
Qualifications & Skills
· Experience: Minimum 2+ years in sales, marketing, or team management (BPO/telecommunications preferred).
· Skills Required:
o Strong leadership and team-handling abilities.
o Target-driven with ability to perform under pressure.
o Excellent communication skills in English (Hindi is an added advantage).
o Proficiency in sales techniques and customer relationship management.
What We Offer
· Visa & Air Ticket provided by the company.
· Opportunity to work with leading telecom projects.
· Career growth in a dynamic and performance-driven environment.
Job Types: Full-time, Permanent
Pay: From ₹25,000.00 per month
Application Question(s):
- How many years of experience do you have in team leading or team management in a BPO/Telecommunications environment?
- Do you have strong communication skills in English (Hindi is a plus)?
- Are you willing to relocate and work onsite in Dubai, UAE?
Work Location: In person
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