Team Leader

3 days ago

Cochin, Kerala, India Charter Mercantile Agency Full time ₹ 2,50,000 - ₹ 3,50,000 per year

Attention All Job Seekers

We are looking for a Team Leader - Debt Collections (Domestic Process)

Location: Kakkanad, Cochin (Preferred immediate joiners)

Join Charter's expanding team as a Team Leader - Debt Collections in our Domestic Process team. In this role, you will lead a team of Collection Executives, handle both inbound and outbound collection calls, and resolve customer issues related to outstanding debts across the domestic market. We are seeking an experienced professional who can manage a team and deliver exceptional results.

Key Responsibilities:

  • Lead, motivate, and manage a team of Collection Executives to ensure targets and performance goals are consistently met.
  • Handle both inbound and outbound collection calls to resolve issues related to debts from customers across the domestic market.
  • Identify customers' needs, clarify information, and provide tailored solutions to resolve issues efficiently.
  • Track and analyze team performance, providing guidance and support for improvement.
  • Maintain accurate records of all conversations and transactions in the database.
  • Escalate priority issues to higher management as needed, ensuring prompt resolution.
  • Participate in client briefings, team meetings, and training sessions to stay updated on company processes and industry best practices.
  • Ensure that team members adhere to company policies, compliance standards, and performance metrics.

Qualifications & Requirements:

  • Minimum 4 years of experience in collections or related roles, with at least 2 year in a team leadership capacity.
  • Strong communication skill.
  • Excellent listening and negotiation skills to engage effectively with customers.
  • Proven ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
  • Proficient in basic computer skills and comfortable working in a shift-based environment.
  • Strong leadership qualities with the ability to manage a team, set performance targets, and drive results.
  • Previous experience in a domestic process is highly preferred.

Salary: Negotiable

Additional Benefits:

  • Cab facility (Pick-up and drop) within Cochin city limits.
  • Health insurance after completion of 1-year service.

Applying: Please send your CV to

Job Type: Full-time

About Charter:

Charter is a leading financial services company based in Kochi, India, providing comprehensive financial solutions to clients across Australia, UK, New Zealand, India, and the US. We are committed to delivering exceptional service to our clients while fostering a positive, supportive work environment for our employees.

Job Type: Full-time

Pay: ₹25, ₹35,000.00 per month

Benefits:

  • Health insurance

Ability to commute/relocate:

  • Kochi , Kerala: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Do you have experience as a team leader in domestic finance colleciuons?

Experience:

  • total work: 4 years (Preferred)

Work Location: In person

  • Team Leader

    1 week ago

    Cochin, Kerala, India Maruti Suzuki (Popular Vehicles & Services) Full time ₹ 1,80,000 - ₹ 2,50,000 per year

    We're looking for a dynamic Team Leader to join our teamRequirements:Minimum 2 years of experience as a Call Center Team LeaderGraduate in any disciplineStrong knowledge of Microsoft ExcelExcellent communication, leadership, and people management skillsWhat You'll Do:Lead, mentor, and motivate a team of customer care executivesDrive performance to achieve...

  • Team Leader –

    1 week ago

    Cochin, Kerala, India HRBRO PLACEMENT SERVICES Full time ₹ 3,36,000 - ₹ 3,60,000 per year

    Role: Team Leader – Domestic Voice Process (Insurance Customer Support)Location: KochiQualification: Graduation (Mandatory)Experience: Minimum 6 months as a Team Leader in voice processShift: RotationalSalary: ₹28,000 – ₹30,000Job Responsibilities:Lead and manage a team of customer support executives.Ensure team performance, quality, and SLA...

  • Team Leader

    1 week ago

    Cochin, Kerala, India AU Small Finance Bank Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Team Leader (Current Accounts) - Min 5+ Yrs in Current Account Sales with a team handling experience.Senior Bank Officer (Current Accounts) - Min 1 Yr in Current Account Sales.

  • Team Leader

    5 days ago

    Cochin, Kerala, India Yojana Motors Full time ₹ 25,000 - ₹ 28,000 per year

    Job Title: Team LeaderJob Description:We are looking for a motivated and responsible Team Leader to manage and guide our team toward achieving performance goals and maintaining productivity. The ideal candidate should have strong leadership skills, the ability to motivate a team, and a focus on delivering results.Responsibilities:Supervise and support team...

  • team leader

    1 week ago

    Cochin, Kerala, India TOPAZ ACADEMY Full time ₹ 18,000 - ₹ 2,30,000 per year

    REQUIRED FEMALE TEAM LEADER WITH MINIMUM 3 YEARS OF EXPERIENCE IN SALES OR TELECALLER OR EDUCATIONAL COUNSELLORJob Types: Full-time, PermanentPay: ₹18, ₹230,000.00 per yearBenefits:Cell phone reimbursementInternet reimbursementPaid time offWork Location: In personSpeak with the employer

  • Team Leader

    1 week ago

    Cochin, Kerala, India Hyatt Regency Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Organization- Hyatt Regency KochiSummaryYou will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Team Leader - Laundry is responsible to contribute to the smooth and efficient running of the Laundry...

  • team leader

    1 week ago

    Cochin, Kerala, India Hyatt Regency Kochi Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    SummaryYou will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Team Leader - Laundry is responsible to contribute to the smooth and efficient running of the Laundry DepartmentQualificationsIdeally with...

  • Team Leader

    1 week ago

    Cochin, Kerala, India Hyatt Regency Full time US$ 40,000 - US$ 80,000 per year

    Organization- Hyatt Regency KochiSummaryYou will assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Team Leader - Engineering is responsible to assist in the smooth and efficient running of the Engineering Department in...

  • Team Leader

    1 week ago

    Cochin, Kerala, India XYLEM LEARNING Full time ₹ 3,15,000 - ₹ 4,20,000 per year

    Job Title: Team Leader - SalesLocation: PalarivattomEmployment Type: Full-time | PermanentAbout the RoleXylem Learning is seeking an energetic and people-focused Team Leader for Academic Counsellors to lead, guide, and motivate a team of counsellors towards achieving enrolment and student success goals. This role requires a balance of sales management,...

  • Team Leader

    1 week ago

    Cochin, Kerala, India CHARTER Full time ₹ 6,00,000 - ₹ 10,00,000 per year

    Attention All Job SeekersWe are looking for aTeam Leader - Debt Collections (Domestic Process)Location: Kakkanad, CochinJoin Charter's expanding team as aTeam Leader - Debt Collections in our Domestic Process team. In this role, you will lead a team of Collection Executives, handle both inbound and outbound collection calls, and resolve customer issues...