Customer Onboarding Manager
6 days ago
Job description:
Job Role:
Customer Success Associate
Location:
Bengaluru, Karnataka(On-site)
Compensation:
7 LPA-9 LPA (Including PF and PGDM monthly fees of INR 6,666)
Eligibility Criteria:
• This role is only for graduates, post graduate candidates shouldn't apply
• You should have exceptional spoken and written English communication
• You will be doing PGDM along with this job role, this is mandatory and non negotiable
# Perks & Benefits
Small things we've done to ensure we take care of our wellness, learning & keep things fun:-
Health Insurance
- Health insurance cover and accident coverage for extra cushion and mental peace when rainy days hit us
Quarterly Off-sites
- Quarterly off-sites are a core part of the BiteSpeed culture. Our offsites range from intense quarter planning sessions to crazy mafia nights and competitive cricket matches (with a lot of trash talking)
Cult Fitness Membership
- All work and no play makes jack a dull boy. Cult Fit and Cult Play passes to make sure we hit the gym more often
Personal Development
- We sponsor courses, conference tickets, books on a case to case basis to ensure we're constantly growing
Salary In Advance
- Trust first, by default. We pay out salaries in the first week of the month
About the role:
We want to keep our
customers for life.
To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been
founder-led,
we have a track record of star reviews (which we openly brag about )) and the envious
net negative churn
(to the extent where some of our customers pay 5-10X of what they started with).
We're now at a point where we've scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning
customer retention
and making them
true fans of BiteSpeed
while also
listening to customer feedback
to form a pipe of customer insights for our product team.
What you'll do:
Your core job is to
own our customer relationships
, make them successful and fans of BiteSpeedGiving customers a delightful
onboarding experience
and helping them get setup for success
-
Tracking product adoption
for our customers, ensuring they are getting maximum value leading to
upsells and expansion revenue
Becoming a
trusted product advisor
for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeedManaging
cross-sells for new products and renewals
, owning expansion revenue at an account levelBuilding the
playbook for our customer success function
to scale for the next stage of growth
What makes you a good fit:
You care about delivering a
service experience that parallels a Michelin star Italian restaurantYou
genuinely like helping people
and making them successfulYou have a
genuine interest in conversations
with people from different backgrounds to learn about their lives
Please share your resume
-
Customer Onboarding Specialist
1 week ago
Bengaluru, Karnataka, India ScopeX Fintech Full time ₹ 9,00,000 - ₹ 12,00,000 per yearNote - This is a remote opportunity to start with but will be shifted to a onsite role (based out of B'lore) in a month.IMP -Be kind and let qualified candidates apply.This is a critical role in a fast paced startup, we are looking for qualified candidates with at-least 1+ year of relevant experience, please apply only if you are aligned with our...
-
Customer Onboarding Assistant
7 days ago
Bengaluru, Karnataka, India Weave Full time ₹ 2,00,000 - ₹ 6,00,000 per yearThis position supports TrueLark, a recently acquired brand under the Weave umbrella. While you'll be employed by Weave, your work will directly contribute to the TrueLark product and team.TrueLark is an AI-powered virtual receptionist designed for appointment-based small and medium-sized businesses. Its agentic AI platform manages scheduling, rescheduling,...
-
Customer Onboarding Assistant
3 days ago
Bengaluru, Karnataka, India Weave Full time ₹ 2,00,000 - ₹ 6,00,000 per yearThis position supports TrueLark, a recently acquired brand under the Weave umbrella. While you'll be employed by Weave, your work will directly contribute to the TrueLark product and team. TrueLark is an AI-powered virtual receptionist designed for appointment-based small and medium-sized businesses. Its agentic AI platform manages scheduling, rescheduling,...
-
Senior Customer Onboarding Associate
1 week ago
Bengaluru, Karnataka, India SaaS Labs Full time ₹ 15,00,000 - ₹ 25,00,000 per yearAtSaaS Labs,we're reinventing how businesses talk to their customers. From AI-powered contact centers to collaborative inboxes and workflow automation, our tools empower 7,000+ businesses worldwide. With Sequoia, Base10, and Eight Roads backing us, we're scaling fast toward our $100M ARR journey. Join us and help power the next billion conversations.We...
-
Associate - Onboarding Manager
2 weeks ago
Bengaluru, Karnataka, India UrbanPiper Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAssociate - Onboarding Manager (US)BangaloreAbout UrbanPiper:UrbanPiper is a B2B SaaS platform helping restaurants in digital transformation. With our offering restaurants can manage/automate their online presence be it on their own websites/apps or any of the leading food delivery platforms — Zomato, Swiggy, Amazon Foods Deliveroo, Talabat, HungerStation,...
-
Customer Onboarding-Intern
2 weeks ago
Bengaluru, Karnataka, India CommerceIQ Full time ₹ 6,00,000 - ₹ 12,00,000 per yearIntern - Onboarding We're looking for proactive and detail-oriented interns to join our team for a six-month period. This role is a unique opportunity to gain hands-on experience in a fast-paced environment, directly impacting our delivery quality and customer satisfaction. What You'll Do:Ensure High-Quality Deliveries: By ensuring a smooth and reliable...
-
Onboarding Executive
2 weeks ago
Bengaluru, Karnataka, India Even Full time ₹ 2,00,000 - ₹ 6,00,000 per yearJob Description: Onboarding ExecutiveLocation: BengaluruAbout Even HealthcareEven Healthcare is revolutionizing the healthcare industry by providing comprehensive and affordable healthcare solutions. We are on a mission to create a seamless healthcare experience for individuals and families by building a strong network of healthcare providers.About The...
-
Onboarding Specialist II
2 weeks ago
Bengaluru, Karnataka, India Diligent Corporation Full time ₹ 9,00,000 - ₹ 12,00,000 per yearPosition Overview: As an Onboarding Specialist II, you will work as part of the global Customer Success Team, with the expectation to deliver outstanding experiences during the client's onboarding journey. You will collaborate cross functionally with Customer Success, Marketing, Sales, and Product and own the critical early phase of the client lifecycle....
-
Senior Associate, Onboarding
6 days ago
Bengaluru, Karnataka, India Plum Benefits Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAbout PlumPlum is an employee insurance and health benefits platform focused on making health insurance simple, accessible and inclusive for modern organisations.Healthcare in India is seeing a phenomenal shift with inflation in healthcare costs 3x that of general inflation. A majority of Indians are unable to afford health insurance on their own; and so as...
-
Lead Onboarding Specialist
2 weeks ago
Bengaluru, Karnataka, India BestEx Research Full time ₹ 20,00,000 - ₹ 25,00,000 per yearAbout BestEx ResearchBestEx Research is a financial technology and research firm specializing in building sophisticated execution algorithms and transaction cost modeling tools servicing multiple asset classes. The firm provides high-performance algorithmic execution services to hedge funds, CTAs, asset managers, and banks through a traditional electronic...