Customer Service International Voice Lead

1 day ago

Mumbai, Maharashtra, India Hexaware Technologies Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Roles and Responsibility

  • Handle customer inquiries and resolve issues professionally.
  • Provide exceptional customer service and ensure satisfaction.
  • Work effectively in a team to achieve common goals.
  • Maintain accurate records of customer interactions and transactions.
  • Stay updated with product knowledge and industry trends.
  • Meet or exceed performance targets and quality standards.

Job Requirements

  • Minimum 1 year of experience in international voice process or related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a dynamic and changing environment.
  • Strong problem-solving and analytical skills.
  • Proficient in using computer systems and software applications.
  • Ability to adapt to new processes and procedures quickly.

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