Sales Officer-Gold loan

8 hours ago

Coimbatore, Tamil Nadu, India Akshya Patra Services Full time ₹ 40,00,000 - ₹ 80,00,000 per year
Overview The Sales Officer - Gold Loan plays a vital role in the financial services department of our organization. This position is central to fostering relationships with potential clients seeking gold loans, as well as managing existing client portfolios. The ideal candidate will have an in-depth understanding of gold loan products and the financial market, which is essential for educating customers on the benefits and terms associated with these loans. The Sales Officer will not only be responsible for achieving sales targets but also for providing exceptional customer service, ensuring a seamless experience from initial inquiry to loan disbursement. Additionally, this role is critical for maintaining compliance with legal and regulatory requirements, thereby safeguarding the organization's interests. By collaborating with various departments, the Sales Officer will help streamline processes and enhance overall customer satisfaction, making this position crucial for business growth and customer loyalty. Key Responsibilities
  • Identify and target potential customers for gold loans through various channels.
  • Conduct sales presentations and product demonstrations to educate potential clients.
  • Build and maintain strong relationships with existing and prospective customers.
  • Understand customer needs and tailor gold loan solutions accordingly.
  • Assist clients in the loan application process, ensuring all documents are complete.
  • Provide exceptional customer service throughout the loan lifecycle.
  • Meet or exceed monthly and annual sales targets set by management.
  • Stay informed about market trends and competitor offerings related to gold loans.
  • Ensure compliance with all relevant legal and regulatory requirements.
  • Collaborate with operational teams to streamline loan processing.
  • Collect and analyze data related to customer preferences and sales performance.
  • Attend industry events and networking opportunities to grow professional connections.
  • Prepare regular reports on sales activity and market insights for management.
  • Provide after-sales support to ensure customer satisfaction and retention.
  • Resolve customer complaints and issues promptly and effectively.
Required Qualifications
  • Bachelor's degree in finance, business administration, or a related field.
  • Minimum of 2 years experience in sales, preferably in financial services.
  • Strong knowledge of gold loan products and related financial concepts.
  • Excellent verbal and written communication skills.
  • Proven track record of meeting or exceeding sales targets.
  • Ability to work independently and as part of a team.
  • Strong analytical and problem-solving skills.
  • Proficiency in Microsoft Office Suite and sales software.
  • Familiarity with financial regulations and compliance standards.
  • Customer-focused attitude with a commitment to service excellence.
  • Willingness to travel for business development purposes.
  • Ability to manage time effectively and prioritize tasks.
  • Critical thinking and decision-making skills.
  • Strong interpersonal skills and the ability to build rapport.
  • High level of integrity and professionalism in handling sensitive financial information.

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