Call Quality Analyst

Position OverviewWe are seeking aQuality Analyst – Sales Call Monitoringto ensure excellence in our sales operations. The role involves evaluating sales calls, identifying communication or process gaps, and providing actionable insights to enhance sales team performance.Key ResponsibilitiesMonitor and evaluate sales call recordings against defined quality...

Job Title - Quality Analyst – Call CenterPreference - (Wellness & Beauty Industry)Location - GurgaonJob Summary -The Quality Analyst (QA) is responsible for monitoring, assessing, and enhancing the quality of interactions between call center agents and clients in the wellness and beauty industry. The QA ensures that appointment bookings are accurate,...

About UsNirvasa Healthcare Pvt. Ltd. is one of India's leading digital healthcare platforms, committed to delivering innovative health solutions and exceptional customer experiences. We are looking for a detail-oriented Quality Analyst with strong BPO Quality Assurance experience to join our growing team.Role OverviewThe Quality Analyst will be responsible...

Company DescriptionHigh Beam Global (HBG) is amarket intelligence and research solutions organizationthat deliversinsight-driven, high-quality researchto clients worldwide. Our extensivemarket research expertiseanddomain knowledgegive clients a strong competitive edge. Our clientele includestop consulting firms, global research houses, and leading...

Job Title:Quality AnalystLocation:Gurgaon, IndiaReporting to:Assistant Manager QualityAbout noonWe're building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this...

Hi,We are hiring for Leading ITES Company Quality Analyst- Collections Role .To Apply, WhatsApp 'Hi' @ Follow the Steps Below: Click on Start option to Apply and fill the detailsSelect the location as Other (to get multiple location option)a) To Apply for above Job Role Type : Job Code # 328Job Description:Minimum 3 to 5 years of overall experienceAt least 1...

The Quality Assurance Analyst is responsible for monitoring, evaluating, and providing feedback on the quality of customer interactions, including calls and ticket handling. This role ensures that support teams follow defined processes, deliver exceptional customer experiences, and maintain compliance with organizational standards. The analyst will work...

Job Specification:Monitor, evaluate, score and provide feedback on calls and calls against established quality assurance instruments and standards. Perform compliance checks as per established process and procedures.Participate, as needed, in calibration sessions, employee communication sessions, and/or creation of communication tools.Supports and...

Job DescriptionJob Title: Quality Analyst - (Call Audit)Location: GurgaonResponsibilities:● High performance delivery on all quality parameters.● Audit calls, chats/email interactions on Product/process, Communication and soft skills parameters.● Conduct audits and feedback for the targeted population with the objective of improving scores for training...

We are hiring for Quality Analyst - US Healthcare. Minimum 1 year of Experience on the same role required.Candidate must have worked as a quality analyst in international bpo in us healthcare process.contact Neeraj Rohit