Call Quality Analyst
4 days ago
Company Description
30 Sundays
is a travel company based in Gurugram that specializes in creating unforgettable vacations exclusively for couples. Founded by experienced professionals from top companies like
Apple
,
BCG
, and
Oyo
, we are committed to revolutionizing the couple vacation experience.
LOCATION : GURUGRAM
Role Description
As a Call Quality Analyst, you will play a critical role in ensuring the effectiveness and quality of customer interactions conducted by our sales executives.
Your primary duties will include:
- Listening to and evaluating recorded sales calls against defined quality standards.
- Identifying strengths and gaps in sales conversations, focusing on customer experience, compliance, and effectiveness.
- Preparing detailed feedback reports and sharing insights with the Training & Development team.
- Collaborating with trainers to design solutions for skill gaps and recommend process improvements.
- Monitoring the impact of feedback implementation and updating evaluation criteria as needed.
- Providing actionable insights to improve sales effectiveness, customer satisfaction, and team performance.
Qualifications
- 1–3 years of experience in quality analysis, call auditing, or training support (preferably in a sales-driven environment).
- Strong listening, analytical, and reporting skills.
- Ability to provide constructive feedback and suggest practical solutions.
- Excellent communication and interpersonal skills.
- Hunger to learn, adapt, and contribute to continuous improvement.
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