Quality Analyst

2 weeks ago

Gurgaon, Haryana, India Nirvasa Healthcare Pvt. Ltd. Full time ₹ 1,04,000 - ₹ 1,30,878 per year

About Us

Nirvasa Healthcare Pvt. Ltd. is one of India's leading digital healthcare platforms, committed to delivering innovative health solutions and exceptional customer experiences. We are looking for a detail-oriented Quality Analyst with strong BPO Quality Assurance experience to join our growing team.

Role Overview

The Quality Analyst will be responsible for monitoring, analyzing, and improving process quality to ensure best-in-class customer experience. This role involves call monitoring, data analysis, reporting, and regular audits to maintain compliance and performance standards.

Key Responsibilities

  • Monitor and evaluate calls to ensure adherence to quality standards.
  • Perform call calibration sessions with team leaders and trainers.
  • Conduct regular quality assurance audits and share actionable insights.
  • Utilize QC tools and methodologies to track process quality.
  • Analyze statistical data and prepare detailed reports for management.
  • Provide feedback and recommendations for performance improvement.
  • Ensure all processes align with company policies and compliance guidelines.
  • Collaborate with training and operations teams to bridge performance gaps.

Required Skills & Qualifications

  • Minimum 1 year of experience in Quality Assurance (BPO/Call Center preferred).
  • Strong knowledge of QC tools, auditing techniques, and call monitoring standards.
  • Excellent analytical, reporting, and problem-solving skills.
  • Proficiency in MS Excel/Google Sheets for data analysis & reporting.
  • Strong communication skills and ability to provide constructive feedback.
  • Attention to detail with a focus on continuous improvement.

Why Join Nirvasa?

  • Opportunity to work in a fast-growing healthcare BPO environment.
  • Exposure to advanced quality frameworks and tools.
  • Career growth in a performance-driven organization.

How to Apply

Interested candidates can share their CVs at or contact us at Emmanuel Massey).

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Benefits:

  • Paid time off

Ability to commute/relocate:

  • Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Are you ok with OJT Process (Yes/No)?
  • Are you ok for calling 4 Hours a Months (Yes/No)?
  • What is your Last in-hand salary?

Experience:

  • QA: 1 year (Required)

Location:

  • Gurugram, Haryana (Preferred)

Work Location: In person

Speak with the employer

  • Quality Analyst

    7 days ago

    Gurgaon, Haryana, India Quicket Solutions Full time

    Role - Quality Analyst - AutomationResponsibilities:Key Responsibilities: a) Design, develop, and maintain automated tests scripts using Python or Java b) Work on existing automation frameworks or build frameworks from scratch c) Collaborate with developers and product teams to identify test requirements and ensure comprehensive test coverage d) Write,...

  • Quality Analyst

    1 week ago

    Gurgaon, Haryana, India Veg Ease Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    Job Description – Quality AnalystPosition: Quality AnalystLocation: GurugramDepartment: Quality / Operations / ITAbout the RoleWe are looking for a detail-oriented and analytical Quality Analyst (QA) to join our team. The QA will be responsible for ensuring the quality of products, services, and processes by conducting audits, identifying areas for...

  • Quality Analyst

    2 weeks ago

    Gurgaon, Haryana, India TP Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    We're Hiring: Quality Analyst - BPO (International Telecom/Sales process) Location: Gurgaon, IndiaJoin our dynamic team as a Quality Analyst If you have 2+ years of experience in BPO, specifically in international telecom or sales processes, we want you to drive performance, ensure quality, and coach agents to success.What You'll Do: Monitor performance &...

  • Quality Analyst

    2 weeks ago

    Gurgaon, Haryana, India Wsne Consulting Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Skill required: Quality Checks - Operational Audit & Compliance into InsuranceDesignation: Quality Assurance AnalystQualifications: Any Graduation Years of Experience:3 to 5 years

  • Quality Analyst

    2 weeks ago

    Gurgaon, Haryana, India noon Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Title:Quality AnalystLocation:Gurgaon, IndiaReporting to:Assistant Manager QualityAbout noonWe're building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this...

  • Quality Analyst

    2 weeks ago

    Gurgaon, Haryana, India Neolytix Full time

    Position Quality Analyst - AR US Healthcare RCM Location Onsite - Sector 18 Gurugram Shift Night Shift US Hours Company Neolytix About Neolytix Neolytix is a trusted provider of business solutions for healthcare organizations across the United States We specialize in revenue cycle management RCM compliance and business support helping our...

  • Quality Analyst

    4 days ago

    Gurgaon, Haryana, India Sparsa Digital Full time

    Job DescriptionA Quality Analyst is responsible for ensuring that the products, services, and processes of an organization meet specified quality standards. Key responsibilities include :1. Developing and implementing quality control procedures2. Analyzing data to identify trends and areas for improvement.t3. Collaborating with cross - functional teams to...

  • Quality Analyst

    2 weeks ago

    Gurgaon, Haryana, India Hindustan Wellness Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Only Experience candidate with NABL exp 1-4yr+ considerRole DescriptionThis is a full-time on-site role for a Quality Executive located in Gurugram. The Quality Analyst will be responsible for conducting quality control and quality assurance activities, analyzing data to ensure compliance with quality standards, and maintaining quality management systems....

  • Sr. Quality Analyst

    2 weeks ago

    Gurgaon, Haryana, India The Career Next Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Manage L2C processes - Project Admin, Invoicing, Intercompany, Data Quality.Collaborate with global teams in UK shiftsSupport new application rollout & testing (Oracle NetSuite exposure a plus. Required Candidate profileSr. Quality Analyst: 5+ yrs exp (Project Admin / Invoicing / L2C).Quality Analyst: 3+ yrs exp.Strong MS Office, analytical & communication...

  • IN Quality Analyst

    2 weeks ago

    Gurgaon, Haryana, India Apertum Online Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are seeking a detail-oriented and experienced Quality Analyst to ensure the highest standards of quality in our email and chat support processes. The QA will monitor, evaluate, and improve customer interactions across email and chat channels, ensuring exceptional customer experiences and adherence to company standards Responsibilities: ◦ Review and...