Quality Analyst

1 week ago

Gurgaon, Haryana, India noon Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title:
Quality Analyst

Location:
Gurgaon, India

Reporting to:
Assistant Manager Quality

About noon

We're building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we're looking for a Quality Analyst who can help us move even faster.

noon's mission: Every door, every day.

Launched in 2022, noon Minutes is noon's quick-commerce platform, delivering everyday essentials in just minutes across Saudi Arabia, the UAE, and Egypt. Leveraging cutting-edge technology and real-time logistics, we are redefining convenience in the region — one order at a time.

What You'll Do

As a Quality Analyst at noon Minutes, you'll play a critical role in ensuring top-notch customer service delivery by evaluating and improving our agents' interactions across various channels. You'll be responsible for identifying trends, delivering actionable insights, and partnering with operations to maintain the highest standards.

Responsibilities

  • Monitor customer interactions (Calls, Chats, Emails, and Tickets), either remotely or side-by-side.
  • Conduct regular briefings with operational staff to share insights and updates.
  • Analyze quality audits and testing results to recommend actionable improvements.
  • Perform trend and root-cause analysis to identify top errors and advisor-level performance gaps.
  • Conduct random disposition audits of agent interactions.
  • Provide timely and constructive feedback to Customer Service Representatives (CSRs).
  • Facilitate focus groups and performance evaluations to drive improvement.
  • Prepare and share regular internal reports, including call monitoring data and agent performance metrics.
  • Ensure adherence to Quality SLAs and internal quality benchmarks.
  • Collaborate closely with Team Leaders and Training teams to address performance and process gaps.

What You'll Need

  • Minimum 2 years of experience as Quality Analyst
  • Fluent in English (both written and spoken).
  • Previous experience auditing customer service interactions and providing direct feedback to agents is a plus.
  • Strong attention to detail with a customer-first mindset.
  • Proficiency in Microsoft Excel and Word (basic level required).
  • Ability to adapt quickly to dynamic environments and shifting priorities.
  • A data-driven mindset with a passion for operational excellence.

Who will excel?

  • We're looking for people with high standards, who understand that hard work matters.
  • You need to be relentlessly resourceful and operate with a deep bias for action.
  • We need people with the courage to be fiercely original.
  • noon is not for everyone; readiness to adapt, pivot, and learn is essential.

  • Quality Analyst

    4 weeks ago

    Gurgaon, Haryana, India Quicket Solutions Full time

    Role - Quality Analyst - AutomationResponsibilities:Key Responsibilities: a) Design, develop, and maintain automated tests scripts using Python or Java b) Work on existing automation frameworks or build frameworks from scratch c) Collaborate with developers and product teams to identify test requirements and ensure comprehensive test coverage d) Write,...

  • Quality Analyst

    1 week ago

    Gurgaon, Haryana, India Job World Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We are hiring for Quality Analyst - US Healthcare. Minimum 1 year of Experience on the same role required.Candidate must have worked as a quality analyst in international bpo in us healthcare process.contact Neeraj Rohit

  • Quality Analyst

    6 days ago

    Gurgaon, Haryana, India Veg Ease Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    Job Description – Quality AnalystPosition: Quality AnalystLocation: GurugramDepartment: Quality / Operations / ITAbout the RoleWe are looking for a detail-oriented and analytical Quality Analyst (QA) to join our team. The QA will be responsible for ensuring the quality of products, services, and processes by conducting audits, identifying areas for...

  • Quality Analyst

    1 week ago

    Gurgaon, Haryana, India TP Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We're Hiring: Quality Analyst - BPO (International Telecom/Sales process) Location: Gurgaon, IndiaJoin our dynamic team as a Quality Analyst If you have 2+ years of experience in BPO, specifically in international telecom or sales processes, we want you to drive performance, ensure quality, and coach agents to success.What You'll Do: Monitor performance &...

  • Quality Analyst

    1 week ago

    Gurgaon, Haryana, India Wsne Consulting Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Skill required: Quality Checks - Operational Audit & Compliance into InsuranceDesignation: Quality Assurance AnalystQualifications: Any Graduation Years of Experience:3 to 5 years

  • Quality Analyst

    2 days ago

    Gurgaon, Haryana, India Dreamwings Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role: Quality Analyst-GDS (Galileo & Sabre)Experience: 5+ YearsLocation: GurgaonKey Skills: Quality Check, Galileo, SabreShift: Night Shift (US Shift)

  • Quality Analyst

    3 weeks ago

    Gurgaon, Haryana, India Sparsa Digital Full time

    Job DescriptionA Quality Analyst is responsible for ensuring that the products, services, and processes of an organization meet specified quality standards. Key responsibilities include :1. Developing and implementing quality control procedures2. Analyzing data to identify trends and areas for improvement.t3. Collaborating with cross - functional teams to...

  • Quality Analyst

    1 week ago

    Gurgaon, Haryana, India ViEntitydata Technologies Full time ₹ 7,20,000 per year

    Job Title: Quality Analyst – GDS (Galileo & Sabre) with Travel BackgroundLocation: GurgaonWork Schedule: Rotating Shifts & Rotating Week OffsJob Type: Full-time | IndividualExperience Required: 5+ years in Quality with expertise in GDS platforms (Galileo and Sabre)Salary: ₹50k – ₹60k/monthTransport Facility: Available for Female EmployeesWork Mode:...

  • Quality Analyst

    1 week ago

    Gurgaon, Haryana, India Hindustan Wellness Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Only Experience candidate with NABL exp 1-4yr+ considerRole DescriptionThis is a full-time on-site role for a Quality Executive located in Gurugram. The Quality Analyst will be responsible for conducting quality control and quality assurance activities, analyzing data to ensure compliance with quality standards, and maintaining quality management systems....

  • Sr. Quality Analyst

    1 week ago

    Gurgaon, Haryana, India The Career Next Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Manage L2C processes - Project Admin, Invoicing, Intercompany, Data Quality.Collaborate with global teams in UK shiftsSupport new application rollout & testing (Oracle NetSuite exposure a plus. Required Candidate profileSr. Quality Analyst: 5+ yrs exp (Project Admin / Invoicing / L2C).Quality Analyst: 3+ yrs exp.Strong MS Office, analytical & communication...