Quality Analyst

8 hours ago

Gurgaon, Haryana, India High Beam Global (HBG) Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Company Description

High Beam Global (HBG) is a
market intelligence and research solutions organization
that delivers
insight-driven, high-quality research
to clients worldwide. Our extensive
market research expertise
and
domain knowledge
give clients a strong competitive edge. Our clientele includes
top consulting firms, global research houses, and leading corporates
across major industry sectors. With over
15 years of research experience
, HBG is recognized as one of the
top-rated market research and data collection firms in India
, operating globally with offices across three continents.

Role Overview

We are looking for a candidate with a minimum of
1 year of experience as a Quality Analyst (Call Process)
in an international process. The individual must have
excellent communication skills
and should be proficient in delivering
constructive feedback
to interviewers working across international geographies.

Key Responsibilities

  • Call Auditing & Quality Monitoring:
    Conduct audits as per monthly targets and provide structured, actionable feedback to interviewers.
  • Training & Feedback Sessions:
    Organize
    routine quality monitoring sessions
    to evaluate interaction standards, identify issues, and share
    best practices
    aligned with global benchmarks.
  • Process Validation:
    Ensure regular validation of
    internal processes, call instruments, auditing methods, and systems
    , implementing changes wherever required for
    continuous improvement
    .
  • Compliance & Reporting:
    Adhere to
    quality compliance measures
    through regular scorecard updates, ensuring interviewers maintain scripting accuracy and process compliance while reducing risks.
  • Coaching & Action Plans:
    Conduct timely
    one-on-one coaching sessions
    with interviewers based on audit findings, offering
    insightful feedback and corrective action plans
    .
  • Calibration Sessions:
    Lead
    calibration meetings
    with stakeholders and business managers to maintain alignment with
    operational objectives and quality standards
    .

Working Model & Location

  • Work Mode:
    Work from Office – Gurgaon location
  • Shifts:
    Rotational shifts (flexibility required)
  • Transport:
    Cab facility provided

This role is for a
Quality Analyst (Call Process)
where the
core responsibilities include call monitoring, feedback sharing, quality compliance, and process improvement
. The candidate will play a key role in ensuring
global quality standards
and maintaining
excellence in international research processes
.

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