IT & Compliance - DSMG - Retail MFB - Strategy - Mumbai - Lodha (I-Think Techno Campus) - JM

Key Responsibilities:
1. IT & System Implementation for Collections

•    Lead the implementation and enhancement of Loan Management Systems (LMS), Collection Management Systems (CMS), and CRM tools for improved operational efficiency.

•    Develop and execute automation projects for digital collections, including AI-based predictive models, self-service payment portals, and automated follow-ups (SMS, WhatsApp, IVR, Email, App Notifications).

•    Ensure seamless integration with digital payment solutions (UPI, Net Banking, NACH, Auto-Debit, and Payment Gateways) to facilitate smooth recoveries.

•    Collaborate with IT teams to enhance cybersecurity and data security measures for collections platforms.

2. Business Requirement Document (BRD) Preparation & Implementation

•    Define and document business requirements for collections-related IT systems in collaboration with stakeholders.

•    Work with IT, operations, and collections teams to draft BRDs for new system developments and enhancements.

•    Ensure UAT (User Acceptance Testing) and successful deployment of IT solutions, ensuring alignment with business 
       goals.

•    Monitor post-implementation system performance and recommend upgrades or optimizations.

3. Compliance & Regulatory Adherence

•    Ensure strict compliance with Digital and Non-Digital RBI/NBFC guidelines for collections and ethical recovery practices.

•    Establish audit mechanisms and governance frameworks for collections to mitigate legal and reputational risks.

•    Work closely with legal teams for regulatory filings, dispute resolution, and customer grievance management.

•    Monitor and enforce data privacy and cybersecurity measures in accordance with regulatory standards.

4. Manpower Planning & Workforce Efficiency

•    Develop an optimized manpower strategy across field collections, tele-calling, legal recovery, and digital collections.

•    Implement AI-driven workforce allocation models to enhance productivity and reduce costs.

•    Define KPI-based performance management frameworks to assess collection agent efficiency.

•    Develop and conduct training programs for collection agents on compliance, digital tools, and customer negotiation techniques.

•    Engage with third-party collection agencies to optimize external recovery support.

5. Budget Planning & Cost Optimization

•    Develop and manage the annual budget for collections, IT upgrades, legal expenses, and workforce costs.

•    Optimize cost structures by identifying cost-effective recovery methods and digital collection strategies.

•    Track and analyze collection costs vs. recovery rates to maximize profitability.

•    Coordinate with finance teams for effective allocation and utilization of collection funds.

6. Incentive Structure Design & Performance Management

•    Develop a performance-based incentive structure for field collection teams, tele-callers, and agency partners.

•    Implement data-driven incentive models based on Collection Efficiency (CE), Roll-Back Performance, and Legal Resolution Metrics.

•    Design an automated incentive tracking system integrated with the collection dashboard.

•    Ensure that the incentive structure is aligned with compliance policies and does not encourage aggressive recovery tactics.

7. Performance Monitoring & Reporting

•    Develop and manage real-time dashboards for tracking collection efficiency, delinquency trends, and workforce performance.

•    Generate and present MIS reports, KPI analysis, and trend forecasting to senior management.

•    Provide insights on root causes of slippages and corrective actions to improve portfolio quality.

Key Skills & Competencies:
Expertise in IT-driven collections, system implementation, and BRD documentation
Strong knowledge of RBI/NBFC collection guidelines, compliance, and risk mitigat

Qualifications : MBA/PGDM in Finance, IT, Business, or a related field